Overview
Quality Assurance Lead Jobs in Boston, MA at NTT DATA, Europe & LATAM, Branch in USA, Inc.
The SHOW comes alive at MGM Resorts International
Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.
THE JOB:
It is the primary responsibility of the Quality Assurance Manager to oversee and ensure the smooth operation of assigned housekeeping areas. All duties are to be performed in accordance with departmental policies, practices, and procedures.
THE DAY-TO-DAY:
Oversee daily operations within the assigned area, ensuring efficiency and adherence to departmental standards.
Supervise, train, and support team members, including Guest Room Attendants and House Persons, to ensure high-quality service and performance.
Distribute workloads fairly and effectively among team members to maintain balance and productivity.
Conduct daily briefings and meetings to communicate priorities, schedules, and expectations.
Ensure guest rooms, hallways, lobbies, and locker areas are cleaned and maintained to the highest standards.
Complete detailed written inspections of guest rooms daily in line with departmental guidelines.
Perform regular visual inspections of rooms and public spaces to monitor cleanliness and service levels.
Track team productivity and report any performance issues or areas of concern to the Executive Assistant Housekeeper.
Provide coaching, counseling, and disciplinary action as needed while offering consistent feedback to team members on their job performance and guest service delivery.
THE IDEAL CANDIDATE:
Has a High School Diploma, GED or equivalent.
Can work varied shifts, to include weekends and holidays.
Has 2+ Years of Prior Relevant Experience.
1+ Years of Prior Relevant Experience in Hotel Management.
Is Bilingual.
Has organizational skills to function effectively under time constraints, within established deadlines and attention to detail.
THE PERKS & BENEFITS:
Wellness incentive programs to help you stay healthy physically and mentally.
Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
Free meals in our employee dining room.
Free parking on and off-shift.
Health & Income Protection benefits (for eligible employees).
Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community.
VIEW JOB DESCRIPTION:
https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=15827
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Title: Quality Assurance Lead
Company: NTT DATA, Europe & LATAM, Branch in USA, Inc.
Location: Boston, MA
