Overview

Quality Assurance Lead Jobs in Amman, Jordan at Digitas ME

Title: Quality Assurance Lead

Company: Digitas ME

Location: Amman, Jordan

Role purpose

Own end-to-end QA strategy, standards, and capability. Ensure every release across all channels (5 websites, Super App on iOS/Android/Huawei, kiosks, signage) meets functional, performance, security, accessibility, and visual standards. Build and lead the QA chapter across squads. Primary interface with the client’s internal QA unit and cybersecurity team; quality authority in all go/no-go decisions.

What you will do

  • QA strategy and standards: Define the program-wide QA plan covering all test types (unit, functional, integration, system, regression, e2e, visual parity, performance, security, accessibility). Align all artefacts to the client’s BT QA testing guidelines and templates. Own quality gates at story, feature, and PI level.
  • Test automation: Build the automation framework from Day 1 — Selenium/Cypress/Playwright (web), Appium (mobile) — integrated into CI/CD pipelines. The program cannot scale manually across 5 websites, 3 app platforms, kiosks, and signage.
  • Integration and performance testing: Own testing across ~18 integrations (FIDS, BHS, AODB, CRM, Snowflake, Pointr, payment, identity). Execute contractual load scenarios (10/150/300 concurrent users, 300 at 10 req/s spike) using JMeter or equivalent.
  • Security, accessibility, visual parity: Coordinate VAPT cycles and own OWASP Top 10 remediation tracking. Interface with the client’s Digital Defence team for audits and compliance evidence. Test all channels to WCAG 2.1 AA. Run pixel-level visual regression against approved designs.
  • Defect management and SLAs: Own triage, P1–P4 severity classification per the client’s priority matrix, and SLA tracking (P1: 4hr restore, P2: 5hr, P3: 8hr, P4: 10hr). Track in Azure Boards (sprint) and ServiceNow (incident management).
  • UAT and client QA interface: Prepare UAT scripts/packs, support independent client UAT, ensure dedicated UAT environment with all integrations enabled, and close all defects before go-live. Interface with the client’s internal QA unit for independent review.
  • Hypercare and L4 support transition: Run QA during post-go-live hypercare. Produce SOP, checklist, and operation guide for L1/L2/L3 handover. Maintain quality against 99.999% uptime SLA.
  • Team and metrics: Build and lead the QA chapter across squads; run the QA community of practice. Provide quality dashboards feeding the program’s acceptance criteria (95% tickets within SLA, escaped defect rates, velocity accuracy).

Required experience

  • 8+ years in QA, 3+ as QA Lead on a multi-channel digital program (web + mobile + at least one additional channel)
  • Automation at scale: hands-on with Selenium/Cypress/Playwright (web) and Appium (mobile). Not a manual-testing-only role
  • Performance and API testing: JMeter/Gatling/k6 for load testing; Postman/REST Assured for API and integration testing across complex landscapes
  • Security and accessibility: OWASP Top 10 working knowledge, VAPT cycle coordination; practical WCAG 2.1 AA testing with axe/Lighthouse
  • SAFe or scaled agile: has worked within a SAFe ART; understands QA in sprint cadence, PI Planning, and System Demo
  • Team leadership: has built or scaled a QA team (4+) in a distributed model; can hire, coach, and hold to standard
  • Tooling: Azure Boards or Jira; CI/CD pipeline integration; ServiceNow familiarity a plus
  • Client-facing: confident presenting go/no-go recommendations to senior stakeholders

Apply

Upload your CV/resume or any other relevant file. Max. file size: 800 MB.