Overview
Quality Assurance Lead Jobs in Montréal, Quebec, Canada at LifeWorks
TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.
The Quality Assurance Lead is responsible for applying the overall testing strategy and test plan for project implementation, with a strong focus on client interaction and communication. They are responsible for applying defined best practices and testing techniques while serving as the primary liaison between the QA team and the client.
What We Offer:
Growth through stimulating mandates and projects
Career opportunities for professional development
Flexible working styles (hybrid, in-office, or work from home)
Flexible schedule and comprehensive benefits program
Paid Time Off and Wellbeing Days
Pension plan with employer contribution
Key Client-Facing Responsibilities
Own and develop the user acceptance testing (UAT) strategy
Define and communicate the UAT testing strategy to clients, ensuring proper execution
Act as the primary point of contact for clients regarding all QA activities
Organize and lead client meetings to review test strategies, test grids, and overall QA progress
Actively engage with clients to receive feedback and prioritize QA activities
Manage testing priorities in direct collaboration with the client’s QA counterpart
Provide clear and concise status reports on QA progress to both project managers and clients
Present QA test strategies to clients with confidence and clarity
Additional Responsibilities
Define and implement the overall testing strategy for each client
Work with stakeholders to define test plans and execution
Collaborate with project managers to establish testing timelines
Lead the transformation of automated testing into a continuous and efficient end-to-end quality engineering function
Required Skills and Experience
University degree in computer science, actuarial science, math, engineering, business, or related field
8+ years in Quality Assurance, including 3+ years in a QA Lead role or equivalent experience
Strong knowledge of Quality Assurance processes, industry standards, and best practices
Proven experience in software testing, test strategy development, and test automation
Excellent client communication and relationship management skills
Demonstrated ability to present technical information to non-technical stakeholders
Strong project management and analytical skills
Outstanding written and verbal communication skills in English
Experience in managing client expectations and handling client feedback
Ability to adapt communication style to various client personalities and technical backgrounds
Strong organizational and problem-solving abilities
Detail-oriented with the ability to manage multiple priorities
Available for travel within Canada and US
Experience with agile methods and offshore team collaboration (asset)
Quality Assurance certification (asset)
A bit about us
We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.
TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.
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Title: Quality Assurance Lead
Company: LifeWorks
Location: Montréal, Quebec, Canada
Category: IT/Tech (IT QA Tester / Automation, Data Analyst), Quality Assurance – QA/QC (IT QA Tester / Automation, Data Analyst)
