Overview
Quality Assurance Manager Jobs in Cape Town, South Africa at Ecowize
We are seeking an experienced and results-driven Quality Assurance Manager to lead quality assurance and compliance initiatives in the Pest Control and Hygiene division in the Western Cape. The successful candidate will be responsible for driving a culture of continuous improvement, ensuring compliance with legislative and customer requirements, and maintaining the highest standards of service delivery.
This role requires a proactive leader who can partner with customers and service teams to improve quality performance, manage audits, implement corrective actions, and provide technical guidance across the business.
Quality Assurance & Compliance
- Develop, implement and maintain Quality Assurance and Compliance programmes.
- Drive continuous improvement initiatives across operational teams.
- Ensure compliance with legislative, regulatory and customer-specific requirements.
- Monitor quality performance and identify trends, risks and opportunities for improvement.
- Manage non-conformance and implement effective corrective and preventative actions.
- Coordinate internal, external and third-party audits.
- Ensure audit findings are addressed and closed within agreed time frames.
- Prepare accurate reports and provide meaningful insights to stakeholders.
Customer & Stakeholder Management
- Build and maintain strong relationships with internal and external stakeholders.
- Provide technical advice and quality support to customers and operational teams.
- Respond professionally and timeously to customer queries.
- Partner with customers to achieve required compliance and service standards.
- Operational Excellence
- Conduct quality audits across customer sites.
- Evaluate service delivery against agreed standards.
- Identify opportunities to improve operational efficiency and quality performance.
- Support service teams in achieving customer and regulatory compliance.
Training & Development
- Identify training needs across service teams.
- Facilitate quality, compliance and technical training for Pest Control Technicians and Service Managers.
- Conduct competency assessments and monitor training effectiveness.
- Promote adherence to company policies, procedures and best practices.
- Reporting & Governance
- Compile detailed audit reports and management reports.
- Present quality trends, risks and improvement opportunities.
- Support management review meetings.
- Ensure compliance with POPIA and company governance standards.
Title: Quality Assurance Manager
Company: Ecowize
Location: Cape Town, South Africa
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