Overview
Quality Assurance Manager Jobs in United States at Insight Global
Title: Quality Assurance Manager
Company: Insight Global
Location: United States
Position Summary
The Supervisor, Quality Assurance plays an important role in the organization by performing a number of activities related to the company’s Quality Assurance functions. The role is primarily responsible for ensuring smooth day-to-day operations of area under direct supervision. The Supervisor, Quality Assurance reviews and approves direct reports’ work product, and help provides oversight over investor QC file delivery, occupancy reviews, vendor management, and monthly reporting.
Essential Functions
- Monitor and manage production metrics for team; effectively balancing workloads so that QA Auditors meet deadlines.
- Ensure compliance with federal, state, agency and investor Quality Control guidelines and requirements.
- Respond to and coach QA Team Leads and Auditors on issues that represent higher risk/fall outside of scope of responsibility.
- Identify and escalate potential fraud issues.
- May assist with auditing loans when volumes require additional resources.
- Help establish a department culture that emphasizes teamwork and is consistent with Company values; promote positive, professional relationships based on mutual respect.
- Identify and stay current on changes in industry regulations, and recommend changes to internal policies, procedures, policies, and systems to incorporate new or updated requirements.
- Provide training and guidance to employees related to disclosures, use of internal Company systems, and QA logistics and procedures.
- Coach and hold team members accountable for timeliness, accuracy, and completeness of files, and ensure all regulatory and compliance requirements are met.
- Track/monitor loan deficiencies, perform analysis and report trends; review month end reporting and provide recommendations for action plans that address current trends.
- Prepare various analyses for defined areas; collaborate with QA staff to compile data required for completion and communicate findings and recommendations to QA Director.
- Promote quality achievement and performance improvement throughout the department.
- Prepare and review regular and ad hoc reports related to functional area of expertise.
- Assist in the assessment and management of control processes.
- Ensure that departmental policies and procedures are up to date.
- Make recommendations for changes to processes and procedures that will help improve operations; assist with ongoing process improvement efforts to ensure that Quality Assurance is utilizing appropriate resources.
- Assist during exams/audits, meetings/calls with investors/insurers.
- Assist the QA Director in the management of external vendors by monitoring and reporting quality, issues and updates and additional projects, investigations, and department initiatives.
Qualifications
- Bachelor's Degree directly related to the position or equivalent, required.
- Minimum four years' experience in Mortgage Quality Assurance/Quality Control roles two of those years spent in a lead or supervisory capacity.
- Minimum two years supervisory or leadership experience.
- Advanced level knowledge and experience with mortgage quality control requirements and investor guidelines (FNMA, FHLMC, VA, FHA, USDA).
- Use PDF/Adobe programs and Microsoft Word, Excel and PowerPoint.
- Advanced math/ income calculation skills.
- Proficiency in Microsoft Office Suite, Word, Excel, Wiki, collaborative cloud-based programs, and third-party software applications required.
Pluses
- ACES audit system experience is a plus.
- Reverse, Non-QM, and TPO mortgage quality control experience is a plus.
Direct Reports: 3-5 QA Auditors, Sr. QA Auditors, Team Lead Auditor.
- This person manages the team responsible for auditing closed mortgage loans, ensuring every loan meets investor and government requirements while reducing risk, errors, and potential fraud for the company.
Pay:
$75,000 – $115,000 + annual bonus'
