Overview
Quality Assurance Manager Jobs in Iloilo, Western Visayas, Philippines at WNS
Title: Quality Assurance Manager
Company: WNS
Location: Iloilo, Western Visayas, Philippines
Key Responsibilities/Accountabilities:
• Should have good client relationship (both internal and external)
• Coordinates with all departments to ensure that the Quality Targets are met
• Designs the Quality Management System that standardizes and documents all processes
• Reports with analysis are made accordingly to keep management informed of the state of the team
• Depending on the need, initiatives and projects may be implemented in order to drive performance
• Ensures that SLAs in Quality are met
• Supervise Assistant Managers – Quality
• Designs and drives KPIs and KRAs of the team
• Coordinates with all departments in implementing Quality Programs
• Conduct RCA for challenged metrics
• Produce Reports as needed
• Keep trackers, ISO documents and other account files updated
• Conducts projects to improve performance
• Develops plans to minimize cost and increase productivity
• Plans for manpower requirements and implemented right sizing of the department when needed
• Creates process documentation and standardizes processes of quality
• Conduct trainings for quality as needed
• Develop the quality team in accordance to the quality roadmap
• Perform other duties that may be assigned from time to time.
Qualifications:
Knowledge/Qualifications/ Competency:
• Graduates in any Stream
• Communication Skills
• Microsoft Office skills high
• Proficient in speaking in English
• Knowledgeable in Quality tools
• Should have a good knowledge of Quality Management system – ISO / COPC/ eSCM
• Preferably six sigma trained and certified.
• Preferably with experience in handling Travel vertical.
