Quality Assurance Manager

Overview

Quality Assurance Manager Jobs in Metro Manila at Wipro

Title: Quality Assurance Manager

Company: Wipro

Location: Metro Manila

Designation: Quality Assurance Manager

Location: Cebu Philippines

Eligibility Criteria: Any Graduate/Postgraduate

Responsibilities

1. :
   Monitor agents for compliance with established processes, policies and guideline
2. s.Work with the supervisor and/or team lead to provide feedback and coaching to agents based on evaluation result
3. s.Analyze information and utilize to build recommendations to reduce errors and improve process performanc
4. e.Create and maintain tracking reports in relation to performanc
5. e.Monitor Site performance against key business metrics like Productivity, Accuracy, Proje
6. ctBaseline Targets, Quality Score, QC Accuracy, Staff Utilizatio
7. n.Accountable to provide timely and efficient service to clients; review the operations and take proactive measures to avoid escalations, ensure team understands how to leverage resources to address issues, and delegate workload across the leadership tea
8. m.Actively initiate, drive and participate in Outlier Management, Quality initiatives, process change initiatives, Six SIGMA/Lean/Kaizen activities, e
9. tcCalibrate with the client quality team to ensure consistent delivery of quality assurance, creating and maintaining performance reportin

g.
Qualificati

1. on:Ability to conduct error analysis, identify process gaps and share process improvement ide
2. as.Ability to work closely with Central Quality team to conduct process improvements and Projects on multiple locations on a timely mann
3. er.Proven ability to achieve and maintain departmental quality standar
4. ds.Strong written communication skills. Excellent grammar, spelling, and sentence constructi
5. on.Should have sound customer service skills and soft skills with prime focus bein on customer satisfacti
6. on.Ability to work with team members across locations and communicate with clien
7. ts.Self-Starter with ability to work independently and less supervisi
8. on.Team management & Performance Management skil

ls.