Overview
Quality Assurance Manager Jobs in Hanoi Capital Region at Aloha Consulting Group
Title: Quality Assurance Manager
Company: Aloha Consulting Group
Location: Hanoi Capital Region
Our client is a global technology-enabled service provider specializing in AI-powered image post-production solutions. With an international workforce and operations across multiple countries, the company supports leading global brands by delivering consistent, scalable, and high-quality services.
The organization values data-driven decision-making, genuine relationships, accountability, continuous improvement, and ownership.
The Role
The Quality Assurance Manager will own and scale the company’s Quality Assurance Framework, ensuring consistent, high-quality delivery across products, clients, and operational teams.
The role will transform QA from a reactive support function into a proactive, centralized quality management function. Key priorities include establishing standards, strengthening accountability, improving operational efficiency, and supporting scalable business growth.
Key Responsibilities
Quality Standards and Compliance
- Define, implement, and enforce quality standards, SOPs, and internal SLAs.
- Ensure consistent quality processes across all services and products, including AI-enabled solutions.
- Lead quality audits and cross-functional alignment.
- Act as the central authority for quality standards and compliance.
Quality Management and Continuous Improvement
- Design, implement, and scale an end-to-end Quality Management Framework.
- Establish and manage quality performance metrics.
- Analyze operational data to identify root causes, recurring issues, and improvement opportunities.
- Partner with Production and Operations teams to implement continuous improvement initiatives.
Issue and Escalation Management
- Own the quality issue management and escalation framework.
- Lead cross-functional resolution of complex quality issues.
- Ensure corrective and preventive actions are implemented, monitored, and completed.
- Reduce recurring escalations and resolution times.
Key Account Quality Management
- Oversee quality performance for enterprise and strategic accounts.
- Translate customer expectations into measurable quality standards.
- Ensure production output consistently meets account-specific requirements.
- Support customer satisfaction, retention, and account expansion.
Team Leadership and Capability Development
- Lead, structure, and develop the QA team.
- Manage performance, responsibilities, and ways of working.
- Build a quality culture centered on ownership, accountability, speed, and continuous improvement.
- Coach team members and strengthen quality capabilities across operational teams.
Requirements
Essential
- At least 5–7 years of experience in Quality Management or QA leadership.
- Experience working across multiple complex industries.
- Proven experience building or scaling a Quality Management System.
- Strong track record of driving cross-functional change and process standardization.
- Experience improving quality performance in complex operational environments.
- Experience working directly with customers and translating requirements into quality standards.
- Business-level English communication skills.
- Strong analytical, problem-solving, and data-driven decision-making abilities.
- Ability to adapt quickly to new industries, products, and operational models.
- Strong leadership presence and ability to influence stakeholders at different seniority levels.
- Comfortable working in a fast-paced, high-growth environment.
Preferred
- Six Sigma, Lean, or a similar process improvement certification.
- Hands-on experience applying structured problem-solving and continuous improvement methodologies.
Measures of Success
- QA operates as a proactive and centralized quality function.
- Quality standards are clearly defined and consistently enforced across teams and products.
- Higher customer satisfaction.
- Improved first-time approval rates.
- Fewer recurring escalations and shorter resolution times.
- Reduced production rework and improved operational efficiency.
- Greater ownership and reduced dependency on commercial teams for service delivery.
