Overview
Quality Assurance Manager – Bingin Uluwatu Jobs in Denpasar, Bali, Indonesia at Bingin Villa Management
Title: Quality Assurance Manager – Bingin Uluwatu
Company: Bingin Villa Management
Location: Denpasar, Bali, Indonesia
Quality Assurance Manager
Location: Bali, Indonesia (on-site, travel between properties required)
Type: Full-time
Reports to: General Manager
About the Role
We’re looking for a Quality Assurance Manager to set and enforce cleaning, presentation, and service standards across our villa portfolio. This role is equal parts standard-setter and hands-on enforcer — you’ll define what “guest-ready” actually means for every property, then walk the villas regularly to make sure that standard is consistently met, not just documented on paper.
We’re looking specifically for someone from a luxury hotel background, with at least 5 years of experience in a Quality Assurance, Housekeeping Standards, or Guest Experience role at a recognized luxury hotel brand. You understand how a real QA program is structured and audited, and you’re ready to bring that same discipline to a fast-growing villa portfolio that’s building this function from the ground up.
What You’ll Do
- Develop and document cleaning, presentation, and grooming standards across all villas — covering housekeeping, pool areas, outdoor spaces, and staff appearance.
- Conduct regular, unannounced quality inspections and walkthroughs of guest areas across the portfolio, and produce clear, actionable inspection reports.
- Conduct grooming and presentation checks for on-site staff and submit findings to relevant leaders.
- Track recurring issues and discrepancies across properties, and coordinate corrective and preventive actions with property teams and department heads.
- Build and maintain a scoring or audit framework so quality can be measured consistently property-to-property, with improvement tracked month over month.
- Prepare a monthly quality report summarizing inspection results, trends, and outstanding issues for leadership.
- Design and deliver quality-standards training for housekeeping and on-site teams, including refresher workshops as needed.
- Work directly with property teams and supervisors to close gaps quickly, not just flag them.
- Build and lead a small quality team as the portfolio grows.
- Promote a culture where quality is a daily habit, not a pre-inspection scramble.
What We’re Looking For
- Minimum 5 years of experience in Quality Assurance, Housekeeping Standards, or Guest Experience at a luxury hotel brand (e.g. Aman, Capella, Four Seasons, Belmond, or similar caliber).
- Direct experience building or operating within a structured hotel QA/audit program — not just following one.
- Sharp eye for detail — able to spot what “excellent” actually looks like versus what merely looks fine on the surface.
- Comfortable delivering direct, constructive feedback to on-site teams and following through until issues are genuinely resolved.
- Strong reporting skills — able to turn inspection findings into clear, actionable summaries for leadership.
- Willingness to travel regularly between villa properties across Bali.
- Self-directed and comfortable building structure where none currently exists.
Nice to Have
- Experience adapting hotel-grade quality standards to a villa or vacation rental environment.
- Familiarity with guest review platforms (Airbnb, Booking.com) and how quality issues surface in guest feedback.
- Experience training, mentoring, or building out a quality team.
