Overview
Quality Assurance Manager II Jobs in Memphis, TN at DHL
The Quality Assurance Specialist (QAS) at Integral Property Management (IPM) ensures compliance with all applicable federal, state, and local housing regulations across a diverse portfolio of mixed-income communities, including Market Rate, Low-Income Housing Tax Credit (LIHTC), Section 8, HOME-FLEX, Project-Based Vouchers (PBV), and Tenant-Based Vouchers (TBV). The QAS is accountable for conducting comprehensive audits, certifying move-in applications and annual recertifications, uploading compliance documentation into applicable agency portals, and leading audit preparation and responses. This individual also collaborates closely with on-site staff to provide training, support, and corrective action recommendations, ensuring full regulatory adherence and audit readiness across the portfolio.
Key Responsibilities:
Perform final compliance review of all LIHTC and PHA move-in applications to ensure accuracy, eligibility, and adherence to program requirements.
Review and approve annual and interim certifications.
Lead and coordinate preparations for Management and Occupancy Reviews (MOR), investor reviews, state agency audits, and HUD inspections.
Manage the timely and accurate uploading of all tenant files and certifications into Emphasys software.
Oversee the monthly upload of tenant household data to Emphasys and ensure compliance with data accuracy standards.
Maintain compliance records in accordance with federal and agency-specific retention guidelines.
Provide regular feedback and coaching to community managers regarding file deficiencies, deadlines, and compliance trends.
Assist in the development and implementation of standard operating procedures, compliance checklists, and file audit tools.
Track, resolve, and report on any 8823s or findings issued by oversight agencies.
Train on-site staff monthly on compliance procedures and updates to regulations.
Participate in at least three (3) external professional development or continuing education programs annually.
Contribute to the preparation and submission of monthly, quarterly, and annual compliance reports.
Support the Compliance Director in policy creation, audit follow-ups, and performance metrics reporting.
1. Application & Recertification Oversight:
Conduct final reviews of LIHTC and PHA move-in applications for accuracy and compliance.
Perform final audits of annual recertifications, ensuring adherence to program regulations and deadlines.
Verify and approve tenant eligibility and income documentation in accordance with applicable program guidelines.
2. Audit Management:
Serve as the lead representative for all audits by local, state, and federal agencies.
Compile and submit required documentation and coordinate site access and staff participation.
Respond to audit findings and implement corrective action plans as needed.
3. Emphasys Data & Document Management:
Upload and maintain all required tenant documents in the Emphasys system.
Ensure timely and accurate monthly uploads of tenant data to Emphasys.
Maintain organized digital records aligned with compliance retention policies.
4. Training & Staff Support:
Conduct monthly training sessions for on-site staff focused on compliance topics and updates.
Provide technical guidance and quality feedback to site teams on file preparation and program rules.
Assist with the creation of training materials and compliance tools to standardize processes.
5. Professional Development:
Complete at least three (3) professional development or continuing education courses per year in housing compliance or related fields.
Stay updated on changes in affordable housing regulations and industry best practices.
6. Additional Responsibilities:
Provide periodic internal reports related to compliance trends and file quality.
Assist with policy development and implementation for consistent compliance processes.
Perform other duties as assigned by Compliance Leadership.
Qualifications:
Bachelor’s degree in Property Management, Business Administration, or a related field preferred.
Minimum of 3–5 years’ experience in affordable housing compliance, particularly with LIHTC, HUD, and public housing programs.
Advanced knowledge of federal compliance standards, including LIHTC, Section 8, HUD Handbook 4350.3 REV-1, and Fair Housing regulations.
Strong working knowledge of Emphasys, Yardi, or similar property management/compliance software.
Nationally recognized certifications such as HCCP (Housing Credit Certified Professional), CPO (Certified Professional of Occupancy), or COS (Certified Occupancy Specialist) are preferred.
High attention to detail with excellent organizational and analytical skills.
Ability to interpret and apply complex regulatory guidance and provide strategic compliance recommendations.
Strong written and verbal communication skills and the ability to collaborate with diverse internal teams and external agencies.
Employment Eligibility Verification
Must possess valid documentation to establish identity and U.S. employment eligibility.
Submission to, and ability to pass, a thorough pre-employment background check and drug screening is a requirement for employment.
The Integral Group. is an Equal Opportunity Employer
As an equal-opportunity employer, The Integral Group recognizes that our strength lies in our people. We are committed to diversity.
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Title: Quality Assurance Manager II
Company: DHL
Location: Memphis, TN
