Overview
Quality Assurance Officer Jobs in Makati, National Capital Region, Philippines at Metrobank
Title: Quality Assurance Officer
Company: Metrobank
Location: Makati, National Capital Region, Philippines
JOB SUMMARY
This position is responsible for ensuring compliance to credit and operations policies and standards for all consumer loan products and ensuring that all credit and operational risks are properly identified, reported and monitored in accordance with the Bank policies.
RESPONSIBILITIES
· Reviews credit quality of loan bookings for all consumer loan products taking note of but not limited to the following: data input quality, policy deviations, credit investigation/verification and documentation deficiencies.
· Monitors implementation of corrective and preventive measures to ensure that the issues on policy and process implementation are resolved.
· Conducts investigation in determining the root cause of customer complaints; Drives process improvement, in coordination with policy manager, as deemed necessary.
· Reports portfolio and performance quality to management / concerned units.
Performs other related functions that may be assigned from time to time.
QUALIFICATIONS
Bachelor’s Degree Holder in Business Administration or any related work
At least 2-5 years in Document Review in Banking/Financial Industries
Willing to work on-site in Makati City
