Overview
Quality Assurance Officer Jobs in Greater Brisbane Area at Imaging Solutions
Title: Quality Assurance Officer
Company: Imaging Solutions
Location: Greater Brisbane Area
Imaging Solutions is a proudly Australian-owned manufacturer and distributor supplying innovative products across healthcare markets. We are committed to delivering high-quality products, maintaining robust quality systems, and continuously improving our processes to exceed customer expectations.
As our business continues to grow, we are seeking an additional Quality Assurance Officer to join our team and support the ongoing development and maintenance of our Quality Management System (QMS). In addition to Imaging Solutions is our sister (related) company Aqua Cooler; a importer of drinking water units and chillers for the Australian market.
Reporting to QA & Regulatory Affairs, the Quality Assurance Officer will play a key role in maintaining product quality, regulatory compliance, supplier performance, and customer satisfaction across the businesses.
This is a hands-on role that works closely with Production, Warehouse, Purchasing, Customer Service and Suppliers to ensure quality processes are followed and continuously improved.
Key Responsibilities
Quality Management System (QMS)
- Create, review and maintain quality documentation, procedures, forms and records.
- Support the ongoing administration and improvement of the Quality Management System.
- Maintain training records and quality-related documentation.
- Assist with Corrective and Preventive Actions (CAPAs).
Returns & Non-Conforming Product Management
- Coordinate Return Merchandise Authorisations (RMAs) across multiple product divisions.
- Ensure all RMA documentation and records are complete and maintained.
- In Conjunction with the Accounts team liaise with suppliers regarding credits, returns, replacements and exchanges.
- Manage products placed into quarantine and coordinate their disposal, return or release in conjunction with Production and Warehouse teams.
Customer Quality & Compliance
- Investigate and manage customer complaints, feedback and satisfaction surveys.
- Support root cause investigations and corrective actions arising from customer issues.
- Monitor trends and identify opportunities for continuous improvement.
Supplier Quality Management
- Assist with supplier evaluations and performance monitoring.
- Maintain supplier assessment records and quality documentation.
- Work closely with the Purchasing team to investigate and resolve supplier quality issues.
- Obtain and review Certificates of Conformance (COCs), Safety Data Sheets (SDS) and other compliance documentation.
Manufacturing Quality Support
- Conduct manufacturing quality checks and floor inspections.
- Verify production documentation is completed accurately and maintained for audit purposes.
- Perform spot checks to ensure quality procedures are being followed.
- Assist with product identification and watermarking requirements for new products.
Audits & Regulatory Compliance
- Assist with internal and external audits.
- Ensure records and documentation are audit-ready.
- Support annual licence renewals and regulatory requirements, including import licences, chemical compliance and electrical certifications.
- Assist in maintaining compliance with applicable standards and regulatory obligations.
