Overview
Quality Assurance (Operation) Specialist Jobs in South Jakarta, Jakarta, Indonesia at SAMIR
Title: Quality Assurance (Operation) Specialist
Company: SAMIR
Location: South Jakarta, Jakarta, Indonesia
Primary Job Role :
The Quality Assurance Staff is responsible for performing quality checks on the work of the Desk Collection, Credit Analyst, and Customer Service departments to ensure that it meets the established standards and regulations. They work closely with the Quality Assurance Leader to develop and implement quality assurance processes and procedures.
Job Description :
Conduct quality checks on the work of Desk Collection, Credit Analyst, and Customer Service departments
Identify and document quality issues and report them to the Quality Assurance Leader
Collaborate with department leaders to develop and implement quality assurance processes and procedures
Develop and maintain quality assurance metrics to track performance and identify areas for improvement
Provide regular feedback to department leaders on quality assurance results and recommendations for improvement
Have knowledge in sample scoring, familiar with quality attribute scorecard, case analysis, excel, communicate effectively, detail and target oriented.
Job Qualifications :
Preferably Bachelor’s degree in relevant field
Preferable Male, Good in Microsoft Excel.
Proven experience in quality assurance or similar role
Familiarity with quality assurance methodologies and tools
Excellent analytical and problem-solving skills
Strong attention to detail
Effective communication and interpersonal skills
Key Performance Indicators :
Percentage of quality checks performed within established timeframes
Percentage of work that meets established quality standards
Number of quality issues identified and reported
Percentage of recommended improvements implemented by departments
