Overview
Quality Assurance Operations Team Lead Jobs in Pataskala, Ohio, USA at Mejuri Inc.
Quality Assurance Operations Team Lead
We are seeking an experienced and detail-oriented Jewelry QA Team Lead to oversee and guide the Quality Assurance (QA) team in ensuring that all jewelry products meet the highest standards of quality and craftsmanship. This role will involve managing QA processes, conducting inspections, troubleshooting quality issues, and implementing best practices to ensure product consistency and customer satisfaction. The ideal candidate will have strong leadership skills, an eye for detail, and a deep understanding of jewelry manufacturing processes.
What you’ll do
Oversee Returns QA team in their daily tasks, distributing work evenly to each member and assist where required
Support team with verifying quality of products and independently identifying product defects and discrepancies
Lead, mentor, and motivate the QA team, providing guidance and support in all aspects of the quality control process
Develop and implement training programs to enhance team performance
Supervise the inspection of jewelry for defects, including visual, dimensional, and functional tests, ensuring adherence to Mejuri quality standards and brand specifications
Work closely with the Quality Assurance team to analyse defect type trends and report for further product quality inspection
Conduct regular audits to ensure product quality consistency is aligned as per Mejuri quality regulations and standards
Build weekly and monthly defect type reports
Work with the outbound team to audit packaging standards and report discrepancies
Provide training and/or coaching as needed to Returns QA Associates
Observe and support all safety guidelines and requirements
Travel to Toronto for regular QC training and advanced learning opportunities
Key Performance Indicators:
Product Defect Rate
What you’ll bring to the team
Bachelor’s degree in a relevant field (e.g., Jewelry Design, Materials Science, or Engineering) or equivalent experience in jewelry manufacturing and quality assurance
Minimum 5 years of experience in Quality Assurance or quality control in the jewelry industry, with at least 2 years in a leadership or supervisory role
Strong knowledge of jewelry production processes, materials, and standards. Familiarity with industry certifications and standards, such as ISO 9001, GIA, or other jewelry quality frameworks
Strong leadership and team management abilities. Excellent attention to detail and analytical skills. Effective communication and interpersonal skills. Proficient in QA tools, software, and reporting systems. Problem-solving skills and the ability to make decisions under pressure
Experience with CAD systems or jewelry design software is considered an asset
Knowledge of advanced testing techniques and equipment for jewelry quality inspection
Benefits at Mejuri:
A minimum of three weeks vacation, plus personal days and three religious observance days
Comprehensive medical and dental benefits, including mental health coverage, and generous personal and sick days for our full-time employees. We also offer bereavement leave, including miscarriage and stillbirth support
Parental leave salary top-up of up to 80%, as well as a personalized return-to-work transition and accommodation plan for full-time employees
Semi-annual performance reviews
A generous product discount!
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Title: Quality Assurance Operations Team Lead
Company: Mejuri Inc.
Location: Pataskala, Ohio, USA
Category: Quality Assurance – QA/QC (Quality Control / Manager, QA Specialist / Manager, Quality Technician/ Inspector)
