Overview
Quality Assurance (Qa) Specialist Jobs in National Capital Region, Philippines at 1840 & Company
Title: Quality Assurance (Qa) Specialist
Company: 1840 & Company
Location: National Capital Region, Philippines
About The Job
We are seeking a detail-oriented and analytical Quality Assurance (QA)
Specialist to support and enhance our quality monitoring program. The ideal candidate will have strong quality control experience, a customer service background, and advanced proficiency in Verint Automated Quality
Management (AQM), including building AQM forms, KPIs, and reports. This role plays a critical part in driving performance improvements, ensuring compliance, and delivering actionable insights to leadership.
Job Details
- Employment Type: Full-Time Independent Contractor
- Department: Customer Service/Support
- Job Level: Senior
- Experience: 3 Years
- Education: Bachelors
- Qualification: Bachelors
Required Skills
- General Skills: Customer Satisfaction , Quantitative Analysis
- Soft Skills: Analytical Thinking, Problem Solving, Attention to Detail, Adaptability, Agile Mindset
Responsibilities
- Conduct quality evaluations to ensure adherence to company standards, policies, and customer experience expectations
- Utilize Verint AQM to design, build, and maintain quality monitoring forms
- Develop and manage AQM KPIs aligned with organizational goals
- Generate, analyze, and interpret AQM reports to identify trends, gaps, and improvement opportunities
- Provide detailed feedback and coaching insights to leadership and frontline teams
- Partner with Operations and Training teams to recommend process improvements
- Ensure consistent application of quality standards across teams
- Maintain accurate documentation and quality records
- Support calibration sessions to ensure scoring consistency and fairness
Salary & Benefits
- Pay: Hourly, $ 7.00 – 7.00
- Benefits:
Additional Requirements
- Tech Requirements: Windows
- Language: English
About The Company
1840 & Company is a global organization focused on delivering innovative business solutions that help companies grow, scale, and succeed. Operating in over 150 countries, we support organizations through a range of workforce, operational, and business services designed to drive efficiency and long-term success.
