Overview
Quality Assurance (Shifting) Jobs in Jakarta, Indonesia at Monee
Title: Quality Assurance (Shifting)
Company: Monee
Location: Jakarta, Indonesia
Job Description
- Checking collection process and customer service team and make sure suitable with SOP
- Finding the issue and create report defect of collection process
- Take recording/data sampling from agents.
- Analyze and evaluate agents’ job performance based on data and recommend action.
- Provide reports related to the quality score of all agents routinely.
- Regular calibration with QA team, trainers and team leads.
- Carry out an investigation task if required and analyze findings.
Requirements
- Minimum Bachelor’s Degree (S1) in any major.
- Experience in Quality Assurance, Desk Collection, or Customer Service is preferred.
- Fresh graduates are welcome to apply.
- Demonstrates a positive attitude, high integrity, and a target-oriented mindset.
- Proficient in Microsoft Word and Microsoft Excel.
- Willing to work on a shifting schedule (6 working days per week).
