Overview
Quality Assurance Specialist Jobs in Louisiana, United States at TieTalent
Title: Quality Assurance Specialist
Company: TieTalent
Location: Louisiana, United States
About
Company Description
We help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries. Our committed and well-trained workforce professionals deliver comprehensive workforce solutions at integrated career centers, sector-focused centers and community, and partner sites.
Job Description
Provides comprehensive audits to ensure programs and services are implemented at the highest standards and clients receive the highest level of care
Ensures Funder, partner and Equus policies and procedures are monitored and updated to include regulatory changes
Conducts statistical data comparisons using MS Excel Develops quality improvement processes by reviewing activities and administrative systems
Records, compiles, and analyzes performance and compliance information to ensure quality
Reviews clinical assessment operational procedures and processes; makes recommendations for improvement
Develops and implements continuous quality improvement processes
Reviews customer survey data and provides management with recommendations for improvement, if needed
Communicates effectively with program management using good judgment and diplomacy
Clearly articulates and documents that staff are performing timely and accurate services according to operational procedures and processes
Provides audit reports to manger and keeps management informed as to the status of program quality matters, including performance
Other duties assigned
Qualifications
Bachelor’s Degree in Social Services, Care Management or a related field such a Psychology, Vocational Rehabilitation, or Occupational Rehabilitation and three years direct customer service experience in a clinical or social service environment; or equivalent combination of education and experience
Experience in conducting quality assurance auditing activities preferred
Excellent organizational skills and a strong diligence to being detail minded Experience with publicly/Federally funded programs; Workforce Innovation and Opportunity Act (WIOA).
Experience working with Vocational Rehabilitation Services, and Individual Vocational Assessment Plans
Experience in assessing the need for and making reasonable accommodations for clients Knowledge of HIPAA/PII laws and regulatory requirements related to program responsibilities
Ability to use MS Word Suite and various client-based systems to carry out daily duties and responsibilities.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry’s best practices to work by focusing on the development, design, and delivery of demand-driven workforce solutions.
When you join Equus, you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.
At Equus we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. Equus Workforce Solutions is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, physical or mental disability, or reprisal or any other characteristic protected under state, federal, or local law.
Nice-to-have skills
Microsoft Excel
Microsoft Word
Louisiana, United States
Languages
English
