Overview
Quality Assurance Specialist Jobs in Charlotte, NC at Eliassen Group
Title: Quality Assurance Specialist
Company: Eliassen Group
Location: Charlotte, NC
One of our fasting growing FinTech clients is on the lookout for a dedicated and enthusiastic Quality Assurance Specialist to join their dynamic team. This Quality Assurance Specialist must be passionate about making a positive impact with customers and thrive in the banking industry. As the Quality Assurance Specialist, you’ll collaborate closely with the Banking Product and Services Teams, overseeing customer service efforts and ensuring all financial customer support meets regulations and compliance.
In this role, the Quality Assurance Specialist will foster positive work relationships across the team and bring your friendly and experienced approach to reviewing and monitoring chat transcripts to ensure adherence to financial customs and maintain quality assurance and compliance. This Quality Assurance Specialist will also manage and oversee tier 1 and tier 2 customer service representatives providing guidance and support as needed.
Pay Rate: $23-$26
Due to client requirement, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.
Minimum of 2-3 years of experience in banking operations, customer service, or a related field
Experience with Salesforce, Mac, and Google Suite
Strong understanding of banking products, particularly banking apps and checking/savings accounts
Handle account-related requests such as balance inquiries, transaction history, and account maintenance
Gather and analyze customer feedback to identify areas for improvement and implement changes for customer interaction
Experience compiling and reviewing call reports
Experience with compliance tasks, audit processes, and fraud management is highly desirable
Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.
W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.
Please be advised- If anyone reaches out to you about an open position connected with Eliassen Group, please confirm that they have an Eliassen.com email address and never provide personal or financial information to anyone who is not clearly associated with Eliassen Group. If you have any indication of fraudulent activity, please contact [email protected].
