Overview
Quality Assurance Specialist Jobs in Houston, Texas, USA at Inceed
Direct message the job poster from Inceed
Inceed has partnered with a great company to help find a skilled Quality Assurance Specialistto join their team!
This person will be responsible for monitoring inbound and outbound customer service and collections calls to evaluate employee performance, ensure compliance with company policies, and uphold industry regulations. You will also help develop and implement call center policies, procedures, and best practices.
Responsibilities:
Monitor customer service and collections calls to assess call quality, professionalism, compliance, and effectiveness.
Evaluate agent performance and identify coaching opportunities to enhance service and collection efforts.
Participate in call listening programs to understand customer expectations and experience.
Provide actionable feedback and documentation to call center supervisors and team leads.
Offer both verbal and written coaching on a daily and weekly basis.
Ensure adherence to federal and state regulations (FDCPA, FCRA, TCPA, CFPB, etc.) and company policies.
Required Qualifications & Experience:
Minimum of 3 years’ experience in a call center or customer care environment.
Bilingual:
English and Spanish
Strong understanding of customer service and collections processes.
Strong written and verbal communication abilities.
Nice to Have Skills & Experience:
Solar Experience
Perks & Benefits:
Competitive Benefits
Opportunity for growth
Other Information:
Requires to be onsite Monday-Friday in their
Houston office
This is an hourly pay opportunity
If you are interested in learning more about the Quality Assurance Specialistopportunity, please submit your resume for consideration. Our client unable to provide sponsorship at this time.
We are Inceed, a staffing direct placement firm who believes in the possibility of something better. Our mission is simple” We’re here to help every person, whether client, candidate, or employee, find and secure what’s better for them.
Inceed is an equal opportunity employer. Inceed prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
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Title: Quality Assurance Specialist
Company: Inceed
Location: Houston, Texas, USA
Category: Quality Assurance – QA/QC (QA Specialist / Manager, Data Analyst, Quality Control / Manager, Quality Technician/ Inspector)
