Overview
Quality Assurance Specialist Jobs in West Valley City, Utah, USA at OneMain Financial
The Quality Assurance Specialist will be responsible for monitoring phone calls and written correspondence with customers and dealerships to ensure accuracy of departmental policies and procedures. The Quality Assurance Specialist will help develop and implement quality scorecard documents as well as make recommendations on training materials when needed. Reviews application documents received by third parties for accuracy prior to funding.
In the role
Review application documents for accuracy prior to funding
Assist in the development of the quality assurance practices throughout the originations departments
Develop, update, and facilitate QA related trainings and/or calibration meetings as needed
Review of customer and/or dealership phone, chat, SMS, and email interactions
Deliver regular QA score reports and a monthly QA score report to management
Assist in process improvement in existing systems and processes to drive quality and efficiency and enhance customer experience
Assist departments in maintaining compliance with all Federal and local regulations
Assist in revisions of internal, departmental policy documents and training reference materials
Other duties as assigned by the Operations Manager
Requirements
Customer Service: 1 year
High School Diploma or equivalent
Interpersonal skills promoting a team environment
Six (6) months experience in relevant position or equivalent preferred
Who we Are
One Main Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, weve looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.
Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, were committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. Theres never been a better time to shine with One Main.
Because team members at their best means One Main at our best, we provide opportunities and benefits that make their health and careers a priority. Thats why weve packed our comprehensive benefits package for full- and some part-timers with:
Health and wellbeing options for team members and their dependents
Up to 4% matching 401(k)
Employee Stock Purchase Plan (10% share discount)
Tuition reimbursement
Continuing education
Bonus eligible
Paid time off
Paid volunteer time
And more
Title: Quality Assurance Specialist
Company: OneMain Financial
Location: West Valley City, Utah, USA
Category: Quality Assurance – QA/QC (QA Specialist / Manager, Quality Technician/ Inspector, Quality Control / Manager)
