Overview
Quality Assurance Specialist Jobs in United States at Compunnel Inc.
Title: Quality Assurance Specialist
Company: Compunnel Inc.
Location: United States
Job Title: Quality Assurance Specialist -(Customer Notification Letters)
Location: Remote (EST or CST)
Job Responsibilities:
Prepare field action customer notification letters for distribution to customers
Coordinate all customer communications between the field action teams, quality, customer service, service, etc.
Position Competencies:
(a) Knowledge & Key Skills:
Perform other duties as assigned
(b) Essential Qualifications/Education:
Bachelor’s Degree Required
(c) Essential Previous Experience:
2 to 4 years of experience in a GMP or ISO quality system manufacturing environment
(d) Miscellaneous:
Ability to communicate effectively across all departments and functions
Ability to follow standard operating procedures, work instructions, and other applicable documents
Proficient in Microsoft products such as Excel, Word, Teams, and Outlook
Strong oral and written communication skills
Excellent time management and organizational skills
Main Duties:
Partner with field action teams and global quality to ensure completion of their objectives
Write clear and comprehensive emails to internal resources and external customers
Use customer order information, customer communication system, and customer list to:
Identify contacts, email addresses, street addresses, etc.
Update CNL (Customer Notification Letters) with customer-specific information
Monitor and reconcile CNL receipt and/or acknowledgement
Provide customer notification letters and track customer responses and acknowledgements
Respond to customer questions or coordinate responses with:
Technical resources
Customer service
Quality
Product management
Ensure proper electronic tracking and storage of information for traceability
Inform the service organization when a field modification is required
Monitor progress of field modifications and provide feedback to the field action team on a monthly basis
Provide status updates of assignments at least weekly
Other Duties:
Provide data related to distribution of customer notification letters as needed
General Health & Safety:
Follow relevant legal requirements and Company Health & Safety Policy
Report and address any safety defects
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