Overview
Quality Assurance Specialist Jobs in Cairo, Cairo, Egypt at elmenus
Title: Quality Assurance Specialist
Company: elmenus
Location: Cairo, Cairo, Egypt
Job Description
ElMenus is seeking a detail-oriented Quality Assurance Specialist to join our Customer Experience Support team. This role is vital in ensuring that our services meet the highest standards of quality and customer satisfaction. You will be responsible for monitoring, analyzing, and improving our customer service processes.
Key Responsibilities
Conduct quality assessments of customer interactions to ensure compliance with company standards.
Develop and implement quality assurance procedures and metrics.
Collaborate with the CX team to identify areas for improvement and training needs.
Analyze data and provide feedback to team members to enhance performance.
Prepare detailed reports on quality metrics and trends for management review.
Job requirements
Experience 1-2 years as a Quality Assurance Specialist
intermediate knowledge of MS Excel , Word , Google Apps
Demonstrates clear and structured communication and a collaborative mindset.
Strong culture fit: proactive, accountable, and eager to grow.
multi-tasking
