Overview
Quality Assurance Specialist Call monitoring Jobs in Chennai, India at Movate
Position: Quality Assurance Specialist – (Call monitoring)
Role :
Quality Analyst
Location :
Ambit it park, Ambattur,
Shift: Night shifts – US Shifts
Must have excellent communication!!
Pls don’t apply from quality software background.
Conduct regular evaluations of technical support interactions, to assess adherence to quality standards and service level agreements (SLAs).
Identify trends, patterns, and recurring issues in customer interactions, and provide actionable insights to management for process improvements and training initiatives.
Develop and implement quality assurance (QA) processes, guidelines, and evaluation criteria to ensure consistency and accuracy in technical support delivery.
Collaborate with team leads, trainers, and subject matter experts to design and deliver targeted coaching and training sessions based on identified areas of improvement.
Generate comprehensive reports and analytics on quality metrics, defect trends, and performance indicators to track progress and measure the effectiveness of quality improvement efforts.
Act as a subject matter expert on technical support processes, systems, and product knowledge, providing guidance and assistance to support representatives as needed.
Participate in cross-functional meetings and initiatives to represent the quality perspective and advocate for customer-centric solutions.
Stay updated on industry best practices, emerging technologies, and advancements in technical support methodologies to continuously enhance the quality-of-service delivery.
Title: Quality Assurance Specialist Call monitoring
Company: Movate
Location: Chennai, India
Category: Quality Assurance – QA/QC, IT/Tech
