Overview
Quality Assurance Specialist (Collection) Jobs in Mandaluyong, National Capital Region, Philippines at Maya
Title: Quality Assurance Specialist (Collection)
Company: Maya
Location: Mandaluyong, National Capital Region, Philippines
What you will do:
Assist the business leaders in the achievement of business objectives specifically in the following functions
Conduct comprehensive product and process training for the Credit Underwriting Operations Team to ensure they are well-versed in current practices and standards
Deliver product and process training to In-House Collections and DCA Teams, ensuring consistency and alignment across all teams
Conduct refresher sessions and provide detailed training results to reinforce knowledge and track progress
Document and map processes related to Credit Operations, focusing on Quality Assurance and Training and Development to ensure clarity and efficiency
Perform QA audits as part of the Business Continuity Plan (BCP) for Credit Underwriting and Collections QA by monitoring recorded conversations or calls completed by Maya Bank’s In-House Collections Team and affiliated Debt Collection Agencies (DCA), and auditing cases processed by the Credit Underwriting Operations
Manage and handle customer complaints related to or within the scope of Credit Operations, ensuring timely and effective resolution
Perform other related tasks as required by the team to support overall operational excellence.
What we are looking fo
r:
Holds a college degree1-2 years of experience in conducting process and product training for Operations Tea
ms.Strong background in regulations, policies, and procedures governing credit policy and collectio
ns.Collaborative, able to connect and work effectively with cross-functional teams to ensure task completion and succe
ss.Effective communicator, capable of clearly and effectively engaging with peers and other tea
ms.Experience in Training and Development, with a solid track record in designing, delivering, and evaluating training programs. Previous experience as a financial trainer or instructor is highly beneficial. It is also important that the trainer has conducted training for employees, clients, or external stakeholde
rs.
