Overview
Quality Assurance Specialist (Debt Collection) Jobs in Cairo, Egypt at ماني – Mani
Title: Quality Assurance Specialist (Debt Collection)
Company: ماني – Mani
Location: Cairo, Egypt
Key Responsibilities:
- Monitor and evaluate the performance of debt collection teams to ensure compliance with company policies and procedures.
- Develop and implement quality assurance frameworks and continuous improvement plans.
- Conduct regular internal audits and ensure adherence to quality standards.
- Perform risk assessments and recommend corrective actions.
- Ensure compliance with ISO standards (e.g., ISO 9001).
- Prepare periodic reports highlighting quality metrics and performance insights.
- Provide training and coaching to teams on quality standards and best practices.
- Conduct regular internal audits and ensure adherence to quality standards across all company departments, including contracts and proposals.
- Perform risk assessments and recommend corrective actions.
- Lead auditing activities across all departments to ensure consistency, accuracy, and compliance in operational, contractual, and proposal-related processes.
Requirements:
- 3–5 years of experience in Quality Assurance, preferably within debt collection or financial services.
- Strong knowledge of ISO standards and quality management systems.
- Proven experience in auditing and risk management.
- Strong analytical and problem-solving skills.
- Excellent communication and teamwork abilities.
- Proficiency in Microsoft Office tools.
