Overview
Quality Assurance Specialist – Loan Operations Jobs in Los Angeles, CA at Bank of Hope
The Company at a Glance
Brother is a leading provider of home and office equipment, sewing and crafting products, and industrial solutions. With a legacy spanning over 115 years, our brand is renowned for producing award-winning printers, sewing machines, P-touch labelers, and more.
Brother International Corporation (BIC) was established in 1954, marking over 70 years of operations in the United States. Our Americas headquarters is located in Bridgewater, New Jersey. BIC is a wholly owned subsidiary of Brother Industries Limited (BIL), which was founded in 1908 in Nagoya, Japan, and operates in more than 30 countries worldwide. Brother’s Americas presence includes subsidiaries in Canada, Mexico, Brazil, Argentina, Chile, and Peru.
Why Work at Brother?
Brother has consistently been recognized as a best place to work, reflecting our commitment to fostering a workplace culture aligned with our core values of being inclusive, collaborative, customer centric, and socially responsible. We value work-life balance and flexibility, and as a result have introduced policies such as our hybrid office schedule, casual dress code, and flexible Fridays, which allow us to wrap up meetings for dedicated focus time or to start our weekends sooner, year-round. Our commitment to employee growth and development is demonstrated through our offering of facilitated courses and certificate programs and our investment in resources that enable self-paced learning.
The Role at a Glance
The Senior Manager, Quality position oversees the activity and results for the Quality Assurance Team. The position supports end-to-end product quality oversight at 3 DCs (Distribution Centers). The position also manages quality control over our re-manufacturing and refurbishment lines (Toner Cartridges, Printers, etc.) as well as finished goods at the warehouses. The role creates an environment of collaboration and respect among various departments throughout the warehouse. Using strong communication skills, key metrics, and lean tools, this role builds new processes and cost-down solutions for the company, as well as provides the necessary performance management opportunities for employees.
Key Duties & Responsibilities
Quality Management
Provide overall leadership and support to quality shared service activities for Brother International Corporation (BIC) and Brother Industries (BIUS) operations
Manage and monitor staff to ensure all quality standards are met in production, refurbishment, processes, and overall outputs
Plan quality assurance shared service staffing needs and allocation requirements to support business needs
Manage and assist with the development of quality assurance processes and procedures, process audits, as well as recognizing continuous improvement initiatives
Drive the implementation and use of robust quality assurance tools, including SPC (Statistical Process Control), Six Sigma, and root cause analysis to identify and address quality issues
Lead staff and participate in the proactive review of non-conformance reduction initiatives
Provide thoughtful input to help drive down production and supplier non-conformance through collaborative actions for both long-and short-term solutions
Define key performance indicators that provide insights on quality deliverables, efficiency of testing processes, and overall health of the team
Maintain required ISO 9001:2015 certification
Drive problem solving for key quality issues using lean processes
Develop & execute quality tools, processes, projects with influencing manufacturing teams to improve product quality
Deliver improvements to the bottom line through Product failure improvement
Manage the product item master and pallet configurations in SAP
Responsible for product moving in & out of inventory QI hold and resolution.
Lead the warehouse quality processes for compliance customer service improvement
Continuous Improvement
Drive continuous improvement and align with overall corporate objectives
Analyze current product quality processes, procedures and analytics using lean tools
Utilize data and analysis tools to identify opportunities for improvement and informed decision-making processes
Translate data insight into actionable recommendations for continuous improvement
Monitor and audit processes, materials, and product testing against established standards, identifying deficiencies and developing solutions to ensure robust quality processes.
Provide guidelines for the implementation of quality agreements and compliance with key quality systems.
Optimize inspection processes to comply with existing and/or newly established requirements
Compliance & Risk Management
Ensure all quality assurance processes comply with internal policies and external regulatory requirements, including ISO, and other applicable standards
Conduct internal audits and inspections to assess compliance with quality standards and industry regulations
Maintain effective communication with Parent Company in Japan as necessary and oversee product rework and/or corrections when needed
Budget and Strategic Planning
Manage the formulation of business plans, including setting targets and performance indicators as it pertains to QA and its responsibilities
Develop Quality Assurance operations, staffing, and business solutions that provide cost down opportunities while increasing quality
Create and maintain accurate budgets and forecasts for Toner Recovery activities
Key Experience & Qualifications
Education
Bachelor’s Degree Business, Supply Chain, Logistics, or similar experience Preferred
Experience
Minimum 8 years Required
A combination of experience spanning the following areas:
Experience managing the quality assurance function for an organization
Experience working with cross-functional teams
Experience leading process improvement initiatives in an operations and service environment
Experience performing analysis of data and various complex business processes using lean tools in a production or warehouse environment
Licenses and Certifications
ASQ CMQ/OE Certification Required
Six Sigma Green or Black Belt Preferred
Software/Technical Skills
MS Office Suite (Word, PowerPoint, Outlook, Excel) Intermediate Required
Other Skills/Knowledge/Abilities
Strong communication (written and verbal) and presentation skills Required
Ability to build relationships with internal and external stakeholders Required
Ability to manage projects with diverse teams Required
Strong organizational and time management skills; attention to detail and follow-up skills Required
Problem solving and critical thinking skills Required
Self-motivated with the ability to work independently and within a team environment Required
Leadership skills including constructive feedback (delivering and receiving), ownership, accountability, and team orientation (commitment task, versatility) Required
Outstanding customer service skills and dedication to providing exceptional customer care Required
Ability to adapt well to change and successfully adjust priorities as needed Required
Compensation & Schedule for This Role
#LI-Onsite
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The salary (or hiring) range for this position is $110,000 – $130,000 per year
Starting salary to be determined by the education, experience, knowledge, skills and abilities of the applicant, internal equity, location, and alignment with market data
This position is eligible to participate in the relevant Brother variable pay incentive plan(s). Applicable bonus awards are discretionary and contingent upon 1) achievement of your individual objectives and 2) Brother achieving its corporate and business-level objectives
Benefits include, but are not limited to, healthcare and wellness coverage, life and disability insurance, 401K, tuition reimbursement, and Paid Time Off. Details are available at https://mybenefits.nfp.com/Brother/2025/guidebook/
Benefits
We offer a comprehensive benefits package with diverse plan options to meet your family’s needs, including health, vision, and dental insurance—all effective from day one of employment. Under our 401(k) retirement savings plan, we match up to 100% of the first 4% of employee contributions, with employer matches vesting immediately. Additionally, we offer an educational assistance program that reimburses up to 100% of tuition, lab fees, textbooks, and other related expenses for qualifying programs. To learn more, visit our benefits page: https://careers.brother-usa.com/benefits
Benefits
We offer a comprehensive benefits package with diverse plan options to meet your family’s needs, including health, vision, and dental insurance—all effective from day one of employment. Under our 401(k) retirement savings plan, we match up to 100% of the first 4% of employee contributions, with employer matches vesting immediately. Additionally, we offer an educational assistance program that reimburses up to 100% of tuition, lab fees, textbooks, and other related expenses for qualifying programs. To learn more, visit our benefits page: https://careers.brother-usa.com/benefits
Our Mission, Vision, & Culture
Our mission is to live our “at your side” promise to simplify and enrich the lives of our customers, employees, and communities. We aim to be where people and technology meet, providing products and solutions that enhance how people live, work, and create. We look to our strategic culture drivers – accountability, authenticity, boldness, and excellence – to enable us to consistently deliver on our vision, mission, and shared values. These drivers help us shape a culture that empowers the business to succeed. To learn more about our culture drivers and company culture, visit: https://careers.brother-usa.com/ourculture
About Where We Work
Brother’s corporate headquarters for the Americas is in Bridgewater, NJ, across from the Bridgewater Commons Mall. This location houses key corporate functions, including HR, legal, finance, IT, and supply chain, and a significant presence of our business unit leadership and marketing teams. Our manufacturing and distribution facility in Bartlett, TN spans an impressive 1.5 million square feet – equivalent to 26 football fields – and is located on Brother Boulevard. In addition to the distribution center operations team, this facility hosts several other departments, including our customer service group. Brother also has employees based in other locations, such as Westminster, CO, where many of our marketing and product engineering team members from the mobile solutions division operate, as well as our distribution centers in Richmond, VA and Perris, CA. Additionally, our outside sales teams work remotely within their territories, staying geographically close to the accounts they support to ensure they are always “at your side” for our customers.
Links to Learn More
To hear more about our business and culture, visit these helpful links:
Brother’s Product Categories:
https://careers.brother-usa.com/our-products
Diversity, Equity, and Inclusion (DEI) and Employee Resource Groups (ERGs):
https://careers.brother-usa.com/employee-resource-groups-diversity
Corporate Social Responsibility:
https://careers.brother-usa.com/our-corporate-social-responsibility-sustainability
Work-Life and Flexibility:
https://careers.brother-usa.com/lifeatbrother
Growth and Development:
https://careers.brother-usa.com/career-development
Follow us on LinkedIn:
https://www.linkedin.com/company/brother-usa/
Brother International Corporation (“Brother”) is an equal opportunity employer and does not discriminate or make employment decisions on the basis of race, color, religion, sex, disability, or any other characteristic protected by applicable state or federal laws. If you require any physical or other assistance in completing this application or any other aspect of the application or interview process, a reasonable accommodation will be made upon request.
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Title: Quality Assurance Specialist – Loan Operations
Company: Bank of Hope
Location: Los Angeles, CA
