Overview
Quality Assurance Specialist [MPR_2026_0792] Jobs in Ho Chi Minh City Metropolitan Area at transcosmos Vietnam Co., Ltd
Title: Quality Assurance Specialist [MPR_2026_0792]
Company: transcosmos Vietnam Co., Ltd
Location: Ho Chi Minh City Metropolitan Area
WE NEED YOU:
- Conduct daily screening/tagging to categorize content and evaluate UGC (User Generated
Content) content quality on the e-commerce platform from agent
- Conduct root cause analyses to improvement for UGC content quality, and provide summaries and recommendations
- Maintain an understanding of Client policies and community guidelines in order to identify opportunities for optimization on the e-commerce platform
- Ensure consistent content quality throughout the E-commercial ecosystem, manage BPO performance to achieve KPIs of productivity
WORK LOCATION:
- 4th Floor, PICO Building, 20 Cong Hoa, Ward 12, Tan Binh District, HCMC
WORKING TIME:
- Service time: 24/7, working 6 days/week (1 day off any)
REQUEST:
- Minimum 1-2 years of experience in Content Moderation, Trust & Safety, or related content review roles.
- Experience in Quality Assurance (QA) or quality monitoring is a strong advantage.
- Good English communication skills.
- Advanced knowledge of Microsoft Office, especially Excel.
- Strong analytical skills with the ability to identify trends, conduct root cause analysis, and provide actionable insights.
- High level of accuracy and attention to detail.
- Proactive, innovative, and able to influence stakeholders to drive quality improvements.
BENEFITS:
- Salary: negotiation
- Periodical bonus: twice/year
- Position promotion, salary increase once/year 13th month
- Salary, Bonuses, gifts for Holidays
- Insurances followed Vietnamese Labor Law Activities
- Birthday party, Employee engagement activities
