Overview
Quality Assurance Specialist/Orion Travel Insurance Jobs in Vaughan, Ontario, Canada at CAA Club Group
Position: Insurance Quality Assurance Specialist (Orion Travel Insurance)
Position Details
What you will do:
The QA Specialist is a subject matter expert and possesses technical management:
Lead the build and execution of the QA programs
Perform quality and technical evaluations on technical insurance professionals
Perform trend analysis, identify performance gaps and quality improvement opportunities
Create and Lead QA Alignment & Calibration meetings, facilitate QA Training and Support
Create, update and maintain QA evaluation forms & guides and project documents
Design, produce and deliver QA results and reports
Who you are:
10 + years’ of comprehensive Travel Medical Underwriting experience or a combination of with 5
-10 years of experience in Quality Assurance
Post-Secondary diploma/degree or CIP designation, or equivalent combination of education and business industry experience as an equivalent
Strong skills in Microsoft Office product suite, Data Analysis & Trending
Experience in analyzing key quality performance metrics, as well as implementing, and maintaining quality procedures and processes
Excellent decision making and problem solving skills, coupled with strong communication skills, to present evaluation recommendations to influence and engage others
Fully Bilingual in English and French is a strong asset
Preferred:
Experience with Lean Six Sigma statistical analysis tools
* Telework opportunity available for this position*
Title: Quality Assurance Specialist/Orion Travel Insurance
Company: CAA Club Group
Location: Vaughan, Ontario, Canada
Category: Quality Assurance – QA/QC (QA Specialist / Manager, Quality Control / Manager, Quality Technician/ Inspector)
