Overview
Quality Assurance Specialist/Remote Jobs in Illinois, USA at Jenius Bank
Position: Quality Assurance Specialist (Remote)
Join our mission to create a completely new, 100% digital bank that uses consumer feedback to truly meet customers’ best interests. Jenius Bank, a division of SMBC MANUBANK, and a member of SMBC Group, is being built by a close-knit and fun-loving team of financial services professionals and technology experts who came together for the challenge of building a full-service digital bank from scratch.
We’re committed to doing it the right way for the customer and are growing rapidly.
The anticipated salary range for this role is between $45,000.00 and $63,000.00. The specific salary offered to an applicant will be based on their individual qualifications, experiences, and analysis of current compensation paid in their geography and the market for similar roles at the time of hire. The role may also be eligible for an annual discretionary incentive award. In addition to cash compensation, SMBC MANUBANK offers a competitive portfolio of benefits to its employees.
Reporting to an Operations functional leader, this position will support the Quality Assurance needs of the Bank’s Operations functions. The QA Specialist will help to expand our quality sampling controls through various methods such as Call Monitoring, Document reviews, and Procedure Adherence.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Interpret, build upon, and comply with company quality assurance standards.
Maintain complaint and non-conformance processing through records and tracking systems, including root-cause analysis and corrective actions.
Document quality assurance activities with internal reporting and audits.
Develop improved standards for production and design.
Plan, execute, and oversee product inspection and testing for quality and conformance to specifications and deliverables.
Assist operations by tracking, documenting, and reporting quality levels as well as KPIs.
Investigate reports of quality issues and ensure resolution in accordance with company guidelines and regulatory requirements.
Monitor risk-management procedures, maintain problem logs, and report issues to managers and product developers.
POSITION SPECIFICATIONS:
College Degree or experience in lieu of.
Minimum 2 years experience in quality assurance terminology, methods, and tools.
Working knowledge of banking documentation, bank core systems, collections core systems, operations, and accounting.
Previous experience building a high-performing bank operations function desired.
Excellent analytical skills. Ability to see the issue before it is an issue.
Highly proficient PC skills including MS Excel and Word.
Must be able to plan and monitor activities according to priorities and multi-task.
Ability to work independently within the scope of responsibilities for the position and complete assignments in a timely manner.
Familiarity with FIS core banking helpful.
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Title: Quality Assurance Specialist/Remote
Company: Jenius Bank
Location: Illinois, USA
Category: Quality Assurance – QA/QC, IT/Tech
