Overview
Quality Assurance Specialist (Service Desk) Jobs in Taguig, National Capital Region, Philippines at Infosys BPM Philippines
Title: Quality Assurance Specialist (Service Desk)
Company: Infosys BPM Philippines
Location: Taguig, National Capital Region, Philippines
Are you ready to make an impact? We are hiring for a Quality Analyst for a pioneer Service Desk account BGC.
Join Infosys BPM Philippines and jumpstart your career!
Key Responsibilities:
· Conduct process audits, deploy designed processes, analyze and report performance on quality
· Support and implement de-risking plans for the process
· Share and document best practices
· Conduct RCAs on transaction monitoring to create action plans to reduce errors and improve service delivery
· Monitor transactions and calls for compliance and highlight any failures to the team concerned
· Provide feedback to the agents, based on the findings of the monitoring
· Participate in calibration processes with clients
Key Requirements:
· Bachelor’s Degree or equivalent.
· 3 years of experience above.
Technical Skills –
· General support knowledge of Operating systems across various platforms, general productivity applications like MS outlook, MS excel, Lotus Notes etc.
· Awareness of the concepts of computer and mobile hardware (Specific to L1)
· Ability/having experience on reporting including on tools like Avaya/Cisco
· Desired/Preferred skills – Yellow Belt Green Belt certified. Experience in successfully completing six sigma projects in a similar environment
· Experienced in process excellence, operational excellence and transactional quality
· Willingness to work on multiple projects and also periodically set and achieve stretch goals
General Skills –
· Exceptional verbal and written communications
· Strong decision making and analytical ability
· Able to negotiate, good presentation skills and Client Interfacing
Why Infosys BPM Philippines:
Quarterly Performance Bonus
24 Leaves annually
Competitive HMO and Life Insurance for the employee and 2 eligible dependents upon hire
Outstanding career development opportunities and fast track career progression
Enjoy a fair work-life balance.
Learning and Development Trainings
We value Inclusion and Diversity
Great Place to Work – Certified
“ We value Diversity, Equity, and Belongingness. Infosys values diversity and belongingness and is committed to the principles of being an equal employment employer. Therefore, Infosys complies with all applicable laws prohibiting discrimination or harassment against any applicant or employee. This prohibition includes without limitation discrimination or harassment based on race, color, gender, national origin, religion, creed, disability, covered veteran status, genetic information, sexual orientation, gender identity, pregnancy, childbirth or related medical conditions, marital status, citizenship status, ancestry, and any other personal characteristic protected by applicable law. This also applies to all personnel actions, including but not limited to recruitment, hiring, placement, promotion, transfer, separation, compensation, benefits, training, and education. #Infosys #InfosysBPM #KaInfoscion #GreatPlaceToWork #INFYBPMPhilippines #JoinINFYBPMPhilippines #LifeAtINFYBPMPhilippines”
