Overview
Quality Assurance Supervisor Jobs in Chattanooga, USA at LEGACYBOX of AMB Media LLC
Quality Assurance Supervisor
Legacybox helps families reconnect with the most meaningful moments of their lives by digitizing and preserving recorded memories. Every tape, film reel, and photo we process represents a piece of someone’s history. Ensuring those memories are accurately captured, preserved, and delivered is critical, and our Quality Assurance team plays a pivotal role in upholding that promise.
Our Mission
Legacybox helps families reconnect with the most meaningful moments of their lives by digitizing and preserving recorded memories. Every tape, film reel, and photo we process represents a piece of someone’s history. Ensuring those memories are accurately captured, preserved, and delivered is critical, and our Quality Assurance team plays a pivotal role in upholding that promise.
About the Role
As QA Supervisor, you will be responsible for ensuring all digitized media and customer deliverables meet defined quality standards for accuracy, completeness, and usability. This role oversees quality control workflows across physical media handling, digital processing, and final delivery.
This is both a strategic and hands-on role. You will design, implement, and continuously improve QA systems, enforce quality checkpoints throughout production, and drive defect reduction through root cause analysis and process improvement. You will also work cross-functionally with Production, Engineering, Maintenance, and Customer Experience to align internal quality standards with real customer expectations.
You will play a key role in building and strengthening quality systems, improving first-pass yield, and leveraging data and AI tools to improve QA efficiency and effectiveness.
Key Responsibilities Leadership and Team Management
- Lead, coach, and develop QA Technicians and auditors
- Assign daily QA coverage based on production volume and risk areas
- Set clear expectations around quality standards, accountability, and documentation
- Ensure proper onboarding, training, and cross-training for QA team members
- Serve as the escalation point for complex quality issues
- Foster strong collaboration between QA, Production, Engineering, Maintenance, and Customer Experience teams
Quality Systems Development
- Design, implement, and maintain robust QA processes and standards across all stages of production
- Establish and monitor QA checkpoints from Receiving through Final Delivery
- Build reproducible quality control frameworks that support scalability and consistency
- Integrate customer feedback into QA standards and validation criteria
- Drive adoption of data-driven approaches and AI-assisted tools to improve anomaly detection, reporting, and decision‑making
Defect Management and Continuous Improvement
- Track, categorize, and trend defects across all stages of production
- Lead root cause analysis to identify where and why defects occur
- Drive corrective and preventive actions (CAPA) to reduce recurrence
- Collaborate with Production, Engineering, Maintenance, and Customer Experience to close feedback loops
- Identify opportunities to improve workflows, automation, and overall process efficiency
- Promote a culture of continuous improvement and data-informed decision‑making
Reporting and Performance Management
- Establish and maintain QA metrics to measure process effectiveness, defect trends, and first-pass yield
- Provide actionable insights to Operations leadership to drive quality improvements
- Share QA insights with Customer Experience to align on top customer pain points
- Monitor team performance and system effectiveness to ensure continuous alignment with business goals
What Success Looks Like
- Defect rates remain low, and first-pass yield is consistently high
- Customer-reported quality issues and returns are minimized
- QA processes are reliable, scalable, and integrated into the production flow
- Strong alignment exists between QA, Production, Engineering, Maintenance, and Customer Experience
- Issues are identified early in the process, not at final QA
- Data and AI tools are effectively used to improve speed, accuracy, and insight
- QA team operates with high accountability and ownership of quality outcomes
What We’re Looking For
Title: Quality Assurance Supervisor
Company: LEGACYBOX of AMB Media LLC
Location: Chattanooga, USA
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