Overview
Quality Assurance Supervisor | BPO Jobs in Taguig, National Capital Region, Philippines at Tech Mahindra
Title: Quality Assurance Supervisor | BPO
Company: Tech Mahindra
Location: Taguig, National Capital Region, Philippines
RESPONSIBILITIES:
Leads day-to-day strategic and tactical activities of a Quality Assurance Analyst team
Direct supervision of a team of Quality Assurance Analysts
Consults with leadership on setting goals
Identifies and helps implement tool and business requirements needed to accomplish goals
Scopes project / initiative requirements
Tracks achievement of objectives
Provides timely resolution to any concerns and escalations
Distributes workload to members of the team
Tracks achievement of objectives
Provides timely resolution to any concerns and escalations
Ensures assigned team operates within defined scope, business requirements, and budget
Ensures team activities are aligned with the company and client’s mission, vision, and values
QUALIFICATIONS:
Fluency in English is required
At least 1 year experience in leading a team of Quality Analysts
With exposure to technical support campaign is preferred
Bachelor’s degree holder or College level is preferred
Must have analytical and problem-solving skills, with expertise in quantitative and qualitative process analysis techniques, process metrics, and performance management
Proficient personal computer skills, including Microsoft Office including Excel, and PowerPoint
Excellent client presentation and documentation skills
Excellent interpersonal, written, and oral communication skills
Ability to define problems, collect data, establish facts, and draw valid conclusions to prioritize and work in a multi-tasked environment
Ability to work effectively as part of a team in a dynamic, fast-paced environment
Amenable to work onsite in Eastwood, Quezon City and shifting/night schedule
