Overview
Quality Assurance Technician Jobs in Houston, TX at Anheuser-Busch
Immerse yourself in old and new Nashville at Loews Vanderbilt Hotel – your stage for exploring the vibrant city we call home. Located minutes away from some of the city’s most renowned attractions, Nashville is never short on things to see and do. Welcome to our kind of Southern Hospitality.
Loews Nashville Hotel at Vanderbilt Plaza is proud to announce we’ve been named to the 2024 TopWorkplaces list! If you’re looking for a work environment that is genuinely Nashville, and soulfully inspired the Loews Nashville Hotel at Vanderbilt Plaza on West End is the perfect place for you! Join our family of team members to be a part of a dynamic work culture and enjoy these amazing at work perks:
Competitive wages
Paid vacation after 6 months of employment
Paid sick time and holiday pay
Health & well-being benefits after 60 days of employment
401(k) with employer matching
Free onsite parking and discounted bus passes
Complimentary meals
Discounted hotel stays
Career development programs and tuition reimbursement
Community volunteer opportunities
Job Specific
Responsible for the smooth, efficient, cost effective operation of the Housekeeping Department including labor management, inventory control, and the development and maintenance of a positive and supportive work environment and inter/intra departmental relationships
Prepares daily work schedule to meet occupancy demands and room turn
Analyzes daily room turn and makes staff or procedural adjustments as necessary
Manages Housekeeping Rooms personnel
Assumes duties of Assistant Director of Housekeeping in Assistant Director’s absence
Ensures aggressive and priority cleaning of vacant dirty rooms during tight turns
Ensures rooms are punched vacant ready promptly and provides any other assistance as needed on guest floors
Communicates and coordinates with Front Office operation
Inspects/evaluates physical condition of the hotel daily for cleanliness and necessary repairs
Ensures removal of Room Service trays from hallways and placement in appropriate location in service landings
Responsible for overseeing the activities of Housekeeping front line Staff
Greets and interacts with guests in an outstandingly friendly and professional manner
Works closely with Guest Services Manager to resolve all room discrepancies before the end of each day
Coordinates out-of-order rooms and room maintenance with Guest Services & Engineering
Possesses full knowledge of all matters relating to the proper administration of the Housekeeping department
Possesses full knowledge of the specific duties, responsibilities, and skills of each member of the Housekeeping department, and performs in any capacity as needed
Maintains close contact and ensures good communication with employees
Ensures that responsive and efficient repair services are provided to satisfy guest requests
Investigates guest complaints and takes corrective measures
Encourages a positive attitude among employees and treats guests and fellow employees with courtesy and respect
Interviews and makes recommendations regarding hiring of personnel
Interviews and selects Housekeeping line level personnel
Provides training for employees regarding OSHA regulations, department policies and procedures, operation of equipment, and daily tasks
Provides employee safety training to prevent accidents, comply with OSHA regulations, and ensure hotel life safety
Sets agenda for guest awareness training
Coaches, counsels, retrains personnel as needed in order to ensure acceptable performance
Responsible for projects assigned to second and third shift employees, as applicable
Makes special work assignments in advance for special events such as meetings, dinners, dances, etc. that may affect the lobby staff, as required
Coordinates departmental activities to coincide with other hotel department requirements in order to maintain the overall cleanliness of the guestrooms, public areas, and other assigned areas of responsibility
Coordinates repair of Housekeeping equipment, vacuums, buffers, carts, furniture, etc.
Plans special lobby cleaning projects and ensures their completion, as applicable
Coordinates lobby maintenance projects with Engineering, as applicable
Plans maintenance of lobby floors, as applicable
Coordinates monthly accounting for all supplies requisitioned from other departments
Attends staff meetings, Pre-Cons, Rooms Meetings and other special meetings as required
Sets agendas for Housekeeping meetings and runs meetings regularly
Schedules contract maintenance with outside vendors, as applicable
Evaluates housekeeping department employee performance
Counsels employees regarding both positive and negative aspects of their performance, including accidents and safety violations
Ensures that lost and found items are turned into Security
Keeps Director and Assistant Director informed of all matters significantly affecting the department
Periodically inventories supplies and equipment
Stays current with industry related technological improvements geared toward product improvement and increased efficiency
Performs numerous responsibilities to meet time-sensitive deadlines
Concentrates on staff performance and customer needs, conducting situation analysis to make rapid decisions to ensure guest satisfaction
Ensures that responsive and efficient uniform room and repair services are provided, as applicable
Prepares department purchase requisitions
Conducts periodic storeroom inventories to ensure maintenance of adequate par levels necessary to support forecasted operational requirements
Communicates linen needs, monitors and reports consumption and preservation programs
Completes special projects related to housekeeping operations as assigned by the Director of Housekeeping
Establishes work routines and schedules which address the needs of the hotel and are flexible enough to respond to emergency situations and fluctuations in occupancy
Assists in the selection of employee uniforms and the determination of uniform purchase requirements, as applicable
Attends required hotel meetings to keep abreast of in-house activities/promotions and upcoming events; maintains communication with other departments within the hotel
Creates an environment which fosters excellent staff morale and staff retention is a priority
Administers Quality Assurance and Cyclical Programs
Administers Incentive/Rewards/Recognition Programs
Interacts with guests to solve problems and ensure satisfaction
Responsible for implementing control systems for keys, pagers, radios, etc.
Responsible for efficient operation of HOSTAR System
Ensures that Storeroom is kept well-stocked with all necessary supplies, and ensures that all needed supplies are ordered in sufficient time to prevent shortages
Ensures that Housekeeping office and storeroom are kept neat and organized
Responsible for the submission of all performance appraisals for assigned employees
Other duties as assigned
General
Promotes and applies teamwork skills at all times
Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
Is polite, friendly, and helpful to guests, management and fellow employees
Executes emergency procedures in accordance with hotel standards
Complies with required safety regulations and procedures
Attends appropriate hotel meetings and training sessions
Maintains cleanliness and excellent condition of equipment and work area
Complies with hotel standards, policies and rules
Recycles whenever possible
Remains current with hotel information and changes
Complies with and enforces hotel uniform and grooming standards
Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.
Title: Quality Assurance Technician
Company: Anheuser-Busch
Location: Houston, TX
