Overview
Quality Assurance Technician – 2nd Shift – Fort Smith, AR (10300420) (1103) Jobs in Fort Smith, AR at OK Foods
Job Summary
We are seeking a skilled and dependable Quality Control & Technical Support Specialist to join our team. In this role, you will play a critical part in ensuring the quality and reliability of our Lynx products while providing exceptional technical support to our customers. This dual-role position involves quality assurance, inspection, troubleshooting, and customer relationship management.
Key Responsibilities
Quality Control Responsibilities:
Inspection & Testing: Conduct operational tests to ensure the performance, safety, and efficiency of Lynx products in the factory.
Inspect components, materials, controls, and assemblies for defects or non-conformance.
Maintain detailed records of inspections, tests, and evaluations (FAT).
Prepare quality control reports, highlighting identified issues and recommending corrective actions.
Develop and update quality assurance checklists, protocols, and documentation.
Analyze trends in product and component quality issues and work with manufacturing teams to implement improvement measures.
Ensure compliance with industry regulations, company standards, and safety protocols.
Calibrate and maintain testing tools and equipment as per standards.
Develop service manuals, equipment instructions, and installation guides for Lynx products.
Technical Support Responsibilities:
Provide remote and on-site technical support to customers experiencing issues with Lynx equipment.
Diagnose problems and guide users through effective troubleshooting steps.
Collaborate with engineering and manufacturing teams to resolve advanced technical issues.
Escalate unresolved issues to appropriate departments for a quick resolution.
Gather customer feedback on product performance and share insights with the development team.
Inform customers about software updates, hardware improvements, and system upgrades.
Support the implementation of equipment upgrades or modifications.
Build positive relationships with customers and vendors, acting as the primary contact for quality and technical support concerns.
Assist internal Parts and Service teams with technical and quality control challenges.
Log and manage technical support cases using the CRM system.
Occasionally travel for urgent service calls (SOS).
What We’re Looking For:
Strong problem-solving and troubleshooting skills.
Excellent verbal and written communication abilities.
Experience in quality assurance or technical support, preferably within the manufacturing or industrial equipment industry.
Ability to interpret technical documents, blueprints, and schematics.
Knowledge of industry regulations, safety protocols, and quality assurance standards.
Familiarity with CRM software and case management is a plus.
Willingness to travel as needed.
What We Offer:
Competitive salary and benefits.
Opportunities for professional growth and development.
A collaborative and supportive work environment.
If you’re a detail-oriented professional passionate about quality control and technical support, we encourage you to apply today. Join us in delivering exceptional products and experiences to our customers!
Job Type: Full-time
Pay: $24.99 – $33.65 per hour
Expected hours: 40 per week
Benefits:
401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
Schedule:
8 hour shift
Monday to Friday
Work Location: In person
Title: Quality Assurance Technician – 2nd Shift – Fort Smith, AR (10300420) (1103)
Company: OK Foods
Location: Fort Smith, AR
