Overview
Quality Assurance Technician – Swing Shift Jobs in Mount Juliet, TN at Bridgetown Natural Foods
About North Country Healthcare (NCH):
North Country Healthcare is a non-profit affiliation of four medical facilities, Androscoggin Valley Hospital, North Country Home Health & Hospice Agency, Upper Connecticut Valley Hospital, and Weeks Medical Center, located in the White Mountains Region of New Hampshire. NCH includes numerous physicians and medical providers at multiple locations. This leading comprehensive healthcare network which employs hundreds of highly-trained individuals delivers integrated patient care through three community hospitals, specialty clinics, and home health and hospice services. NCH remains committed to the health and well-being of the communities we serve. As a leader in a management position this role emphasizes advancing High-Reliability Organization (HRO) principles, embedding a culture of safety, accountability, and consistent high performance.
POSITION SUMMARY:
The Quality Manager will be responsible for collecting, analyzing, and disseminating important quality data with staff members at various levels, including frontline staff, department heads, senior leaders, and board members. Responsibilities include ensuring compliance with regulatory requirements and maintaining readiness for surveys. The role involves evaluating and identifying areas for improvement, monitoring quality data trends, and leading continuous improvement initiatives throughout the organization. The Quality Manager will also facilitate workgroups and committees dedicated to quality and patient safety, conducting activities such as root cause analysis and peer review.
ESSENTIAL QUALIFICATIONS
Education:
Bachelor’s degree in Healthcare Administration, Business, Quality Management, or related field, preferred.
Certification:
Certification in healthcare quality (CPHQ) or related field is a plus.
Licensure:
Association* accredited course in Basic Life Support (BLS) (for clinical staff), or Heartsaver CPR AED (for nonclinical staff), and renewal on a regular basis, with up to a three-month grace period after the expiration date.
Skills:
Exceptional communication skills, with the ability to present complex data and findings to diverse stakeholders.
Strong organizational skills with the ability to manage multiple projects and deadlines.
Collaborative and results-oriented, with a proven ability to work across departments to drive quality improvement initiatives.
Knowledge of CMS, Joint Commission, and DNV accreditation standards and experience facilitating and leading survey processes, including unannounced surveys, preferred.
Work Experience:
Minimum of 3 years of experience in quality management, healthcare quality, or a similar role, preferred.
Experience with data collection, analysis, and reporting to inform quality improvements.
Experience in root cause analysis and corrective action planning.
ESSENTIAL FUNCTIONS:
Collect, review, and analyze quality data from various sources, providing actionable insights that inform decision-making and improvement efforts at all organizational levels, from frontline staff to senior leadership and board members.
Ensure the organization is fully prepared for key surveys by maintaining compliance with accreditation standards and regulations, and lead efforts to facilitate unannounced surveys, guiding the team through the survey process.
Analyze quality performance data to identify trends, patterns, and areas for improvement. Collaborate with different departments to develop and implement data-driven improvement strategies and initiatives aimed at enhancing quality and patient safety.
Lead and facilitate the Affiliate Quality and Patient Safety Workgroup, Peer Review Committee, and other relevant teams, fostering a culture of collaboration and proactive problem-solving to drive continuous quality and safety improvements.
Conduct thorough investigations into adverse events, quality concerns, and patient safety issues. Lead root cause analysis and support the development and implementation of corrective action plans to address identified issues.
Prepare and present detailed reports for senior leadership, board members, and other stakeholders, clearly communicating findings, trends, and actionable recommendations to improve organizational quality and patient safety.
Partner with various departments and stakeholders to promote a shared understanding of quality goals, standards, and strategies, and provide education and support on quality improvement methods, data interpretation, and patient safety protocols.
Implement and manage robust tracking and trending methods to monitor key quality metrics across the organization. Regularly report on key performance indicators and quality outcomes to ensure continued progress and achievement of quality goals.
NON-ESSENTIAL FUNCTIONS
Performs additional duties as assigned.
Adheres to facility Values, Service Excellence and Standards of Excellence.
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Title: Quality Assurance Technician – Swing Shift
Company: Bridgetown Natural Foods
Location: Mount Juliet, TN
