Overview
Quality Auditor Jobs in Salt Lake City, UT at Focus
Description:
The Quality Control Data Entry Specialist plays a key role in supporting business operations by accurately entering, maintaining, and analyzing data related to customer orders, product information, and service activities. This role requires a high level of attention to detail, strong communication skills, and the ability to work across departments to ensure timely and precise data management. The ideal candidate will be proactive, organized, and comfortable working in a fast-paced environment.
Job Responsibilities:
Promptly and accurately process customer orders, returns, or updates in the company’s ERP or tracking systems according to established procedures.
Document all entries with proper detail, including notes, photos, or supporting records when necessary.
Collaborate with departments such as Customer Service, Scheduling, Parts, and Sales to resolve open items and ensure service goals are met.
Maintain organized records of order/return data, product concerns, and customer communications.
Identify patterns in data or customer feedback and escalate issues that may impact quality, service, or delivery.
Provide accurate and professional responses to inquiries about orders, status updates, or product details.
Support continuous process improvements by offering feedback and participating in team initiatives.
Ensure compliance with internal policies, warranty guidelines, and departmental protocols.
Requirements:
High school diploma, general education degree or equivalent
Previous customer service experience (preferred)
Focus on quality and attention to detail
Computer experience and aptitude
Problem solving skills, and the ability to think under pressure
Ability to multi-tasking
Strong interpersonal and communication skills
Title: Quality Auditor
Company: Focus
Location: Salt Lake City, UT