Overview
Quality Control & Customer Service Supevisor (m/f/d) Jobs in Stuttgart, Baden-Württemberg, Germany at J&T Express Germany GmbH
Title: Quality Control & Customer Service Supevisor (m/f/d)
Company: J&T Express Germany GmbH
Location: Stuttgart, Baden-Württemberg, Germany
About J&T Express
J&T Express is a fast-growing global logistics company, built for e-commerce and last-mile delivery at scale.
In logistics, quality is not a nice-to-have.
It’s what customers remember.
Behind every successful delivery is not just speed —but control, precision, and accountability.
Your Mission
You ensure that operations don’t just run — they deliver quality, reliability, and consistency.
You are the voice of the customer inside operations.
And the one who turns problems into structured solutions.
Your Responsibilities
- Monitor and control key regional KPIs such as delivery success rate, tracking quality, and service performance
- Act as the interface between DSP partners and HQ, ensuring alignment and transparency
- Review and break down penalty charges, identifying root causes and assigning accountability
- Manage and resolve customer service tickets (complaints, claims, delivery issues)
- Identify weak performance areas and drive continuous improvement measures
- Train and support stations and DSP partners to improve operational quality
- Develop and implement operational standards and training materials
- Lead and guide frontline customer service teams
What You Bring
- Experience in logistics, express delivery, or customer service operations
- Initial leadership experience (e.g. managing a frontline team)
- Strong understanding of KPIs, service quality, and operational processes
- Analytical mindset with a strong focus on data and root cause analysis
- Confident handling of Excel and common office tools
- Strong communication skills and ability to work across different stakeholders
- Ability to structure topics and support team and process setup
- Fluent in German and English
- Additional language skills such as Arabic are a strong plus
If you enjoy solving real problems, improving service quality, and working close to operations —
this role is for you.
