Overview
Quality Control Inspector Jobs in Victor, NY at dba Heritage Packaging
We are seeking a detail-oriented and experienced Quality Assurance (QA) Manager to oversee quality systems and ensure consistent product excellence at our pillow manufacturing facility in Grove City, OH. The QA Manager will lead all quality control functions, monitor production standards, and drive continuous improvement across all departments to ensure compliance with company specifications, customer expectations, and regulatory standards.
Essential Duties and Responsibilities: Reporting relationships, work assignments, and work schedules may be subject to change in order to meet company needs and business requirements. Duties include:
Quality Systems Management
Develop, implement, and maintain the Quality Management System (QMS).
Ensure compliance with internal quality standards, customer specifications, and regulatory requirements.
Lead audits (internal and external) and oversee corrective and preventive actions (CAPA).
Inspection & Testing
Oversee incoming material inspections, inprocess checks, and finished goods testing.
Approve or reject raw materials and final products based on established standards.
Maintain uptodate quality documentation and product specifications.
Team Leadership & Training
Supervise quality control technicians and inspectors.
Provide training on quality procedures, defect identification, and corrective actions.
Promote a qualityfirst culture across production and warehouse teams.
Data & KPI Management
Analyze quality data, trends, and root causes of defects.
Collaborate with production, engineering, and supply chain to resolve quality issues.
Present regular quality reports and dashboards to management.
Continuous Improvement
Lead or support Lean/Six Sigma and continuous improvement initiatives.
Reduce waste, defects, and rework in pillow production processes.
Enhance supplier quality performance through collaboration and audits.
Education and/or Experience:
Bachelor’s degree in Quality Management, Engineering, or a related field, or equivalent practical experience.
At least 5 years of progressive experience in Quality Assurance or Quality Control within a manufacturing setting, ideally in textiles, soft goods, or consumer products.
Familiarity with ISO standards and quality methodologies such as FMEA, SPC, and root cause analysis techniques (e.g., 5 Whys).
Demonstrated leadership skills with experience managing quality teams and collaborating across departments.
Lean or Six Sigma certification (Green Belt or higher) is preferred but not required.
Experience in pillow manufacturing or related soft goods production is highly desirable.
Language Skills:
Strong verbal and written communication skills are essential. The QA Manager must be able to:
Read, analyze, and interpret technical documents such as product specifications, quality standards, safety regulations, and production reports.
Write clear and concise reports, standard operating procedures (SOPs), inspection protocols, and corrective action plans.
Effectively communicate quality expectations, findings, and procedures to team members at all levels—from line operators to senior management.
Lead training sessions and quality meetings to explain complex issues in a clear, understandable manner.
Document nonconformances and corrective actions with precision and professionalism.
Preferred but not required:
Bilingual or multilingual skills (e.g., Spanish) are a plus and may improve communication with diverse production teams in the Grove City, OH area.
Mathematical Skills:
Strong mathematical and analytical skills are essential for success in this role. The QA Manager must be able to:
Collect and interpret numerical data related to quality metrics (e.g., defect rates, production yields, and weight tolerances).
Perform basic to intermediate calculations, including addition, subtraction, multiplication, division, percentages, and ratios.
Apply statistical methods to analyze process control data and identify trends or deviations.
Use Statistical Process Control (SPC) tools and quality charts (e.g., control charts, Pareto analysis, histograms).
Understand and interpret tolerances, variances, and specifications for materials and finished goods.
Calculate sample sizes and conduct sampling plan evaluations (e.g., AQL Acceptable Quality Limit).
Work with spreadsheet functions (e.g., formulas, pivot tables, conditional formatting) to track KPIs and generate quality reports.
A working knowledge of Six Sigma, Lean Manufacturing principles, or similar process improvement methodologies is considered a plus.
Reasoning Ability:
The QA Manager must demonstrate strong critical thinking and problem-solving skills to maintain high product standards and resolve quality issues efficiently. This includes the ability to:
Identify root causes of defects or process failures using structured problemsolving tools (e.g., 5 Whys, Fishbone Diagram, FMEA).
Apply sound judgment in evaluating nonconforming materials or products and determining appropriate corrective actions.
Interpret and respond to data trends, test results, and inspection outcomes in a logical and timely manner.
Balance shortterm decisions with longterm quality goals and customer satisfaction.
Adapt to changing production priorities while maintaining focus on compliance and consistency.
Make decisions independently while knowing when to escalate complex or sensitive issues. Strong reasoning ability is essential to maintaining product integrity, minimizing waste, and supporting continuous improvement initiatives across departments.
Computer Skills:
Microsoft Office Suite:
Excel: Advanced skills for data analysis, trend charting, pivot tables, and formula development.
Word: Documenting SOPs, inspection procedures, and audit findings. PowerPoint: Creating quality presentations and training materials. Outlook: Professional communication and task scheduling.
Enterprise Resource Planning (ERP) Systems:
Experience with ERP platforms such as SAP, NetSuite, Oracle, or similar to track production data, material usage, and quality holds.
Quality Management Systems (QMS):
Use of digital QMS platforms for managing non-conformances, CAPAs, document control, and audit records.
Statistical Analysis Tools (preferred):
Familiarity with tools like Minitab, JMP, or Excel-based SPC templates for performing root cause analysis and monitoring process capability.
Inspection & Labeling Software:
Working knowledge of digital inspection forms, barcode scanning systems, or vision systems used in quality control.
Document Management Tools:
Ability to organize, access, and maintain version-controlled documents using platforms like SharePoint, Google Drive, or internal systems.
Certificates, Licenses, Registrations:
The following certifications are preferred and may strengthen a candidate’s qualifications, though they are not strictly required:
Preferred Certifications:
Certified Quality Auditor (CQA) issued by ASQ (American Society for Quality)
Certified Quality Engineer (CQE) ASQ
Certified Manager of Quality/Organizational Excellence (CMQ/OE) ASQ
Lean Six Sigma Green Belt or Black Belt from a recognized training organization
ISO 9001:2015 Internal Auditor Certification or similar training in quality system auditing
OSHA 10 or 30hour Certification helpful for supporting safetyrelated quality initiatives
Other Skills and Abilities:
Ability to spot even minor defects or inconsistencies in materials, construction, or packaging—critical in a high-volume consumer goods environment.
Leadership & Team Building:
Skilled at motivating and guiding cross-functional teams to meet quality goals. Capable of fostering a culture of accountability and continuous improvement.
Time Management & Organization:
Strong ability to manage multiple quality projects, audits, and daily tasks while meeting tight deadlines.
Conflict Resolution:
Ability to mediate and resolve quality disputes between production, supply chain, and customer service teams constructively.
ProcessOriented Thinking:
Comfortable developing and refining workflows, SOPs, and checklists to ensure consistency and compliance.
CustomerFocused Mindset:
Committed to maintaining high product standards and supporting a positive end-user experience.
Adaptability:
Able to respond quickly to production changes, customer feedback, or new product launches while maintaining quality oversight.
Ethical Judgment:
Maintains integrity in documentation, inspections, and reporting; prioritizes safety, compliance, and consumer trust.
The Quality Assurance Manager role requires a balance of desk-based work and hands-on involvement on the manufacturing floor. While much of the work is analytical and supervisory, candidates must be comfortable with the physical requirements of a production environment.
Equipment Used:
The QA Manager will regularly use and oversee the use of the following equipment and tools:
Quality & Inspection Tools
Fabric tension testers
Fill weight scales
Seam strength testers
Color matching lights/booths
Tape measures, calipers, and rulers
Defect tracking software or manual checklists
Barcoding and labeling systems
Office & Software Tools
ERP systems (e.g., NetSuite, SAP, or similar)
Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)
Quality management or document control software (e.g., MasterControl, QPulse)
Statistical analysis tools (e.g., Minitab or Excelbased SPC)
Personal Protective Equipment (PPE)
Safety glasses and gloves when inspecting materials or finished products
Hearing protection in highnoise areas of the plant
Steeltoe or safety footwear on the production floor
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Title: Quality Control Inspector
Company: dba Heritage Packaging
Location: Victor, NY
