Overview
Quality Control Manager Jobs in Chicago, IL at Butler Specialty Company
Title: Quality Control Manager
Company: Butler Specialty Company
Location: Chicago, IL
Butler Specialty Company is the home furnishings industry’s broadest, most diverse line of accent furniture. Butler has been focused on the accent furniture since 1930. Today, Butler has established itself as a leader in the category with over 2,000 quality fashion-forward styles and counting, with designs ranging from vintage to modern. Butler’s overriding commitment to innovative design and impeccable craftsmanship are keys to success, and among the compelling reasons that it enjoys a loyal customer base of more than 1,500 retailers and interior designers throughout the U.S., Canada, and beyond.
Quality Control Manager
The Quality Control (QC) Manager is responsible for overseeing quality assurance processes across production, inventory, and customer satisfaction. This role works closely with overseas factories and agents, internal teams, warehouses, and key customers to identify quality issues, implement corrective actions, and drive continuous improvement throughout the product lifecycle. Reporting to the VP of Product, this position plays a critical role in protecting Butler’s product integrity and brand reputation in the marketplace. This is a full-time hybrid role with a minimum of 3 days in the office/week.
Key Responsibilities
- Prepare, update, and analyze monthly and quarterly Quality Control (QC) reports, identifying trends, and recommending corrective actions.
- Collaborate with factories and agents to enforce quality standards and proactively resolve issues before production, and to address damage/quality concerns with existing production items.
- Partner with the internal Content team to identify and resolve product content-related issues, ensuring accurate product information and imagery.
- Maintain and update QC databases, tracking quality issues, corrective actions, and continuous improvement initiatives.
- Conduct quality inspections of inventory at Butler warehouses and other warehouse locations as needed to investigate and address quality concerns.
- Communicate with key customers regarding quality issues, corrective actions, and ongoing quality improvement initiatives to maintain strong customer relationships.
- Monitor quality performance metrics and recommend process improvements to reduce defects, returns, and customer complaints.
- Ensure compliance with company quality standards, specifications, and established quality control procedures.
- Support continuous improvement initiatives by identifying root causes of quality issues and implementing preventive measures.
- Assist with any other QC or Product management related projects as needed.
Core Competencies & Expertise
- Strong strategic thinking and structured communication skills.
- Proficient with Office 365 applications including intermediate Excel skills (VLOOKUPs, Pivot Tables)
- Exceptional attention to detail and focus on accuracy.
- Ability to recognize and diagnose trends and patterns in product damages.
- Proven ability to drive measurable impact, including damage/defect reduction and process improvements.
Preferred Qualifications
- 5+ years of quality assurance management, specifically in furniture
- Deep understanding of furniture construction, woodworking techniques, and materials.
- ERP system experience
Ideal Candidate Traits
- Exceptional root-cause problem-solving and cross-functional communication
- Data-oriented
- Process-minded
Benefits
We offer solid benefits to our employees. In addition to a base compensation, we offer:
- Excellent career path
- Healthcare plan
- Dental plan
- Paid holidays
- Performance-based bonus compensation
We work to maintain the best possible environment for our employees where people can learn and grow with the company. We strive to provide a collaborative, creative environment where each person feels encouraged to contribute to our processes, decisions, planning and culture.
