Overview
Quality Control Specialist Jobs in Tbilisi, Georgia at Neo Group
Title: Quality Control Specialist
Company: Neo Group
Location: Tbilisi, Georgia
As part of our continued growth, Neo Group is recruiting on behalf of one of our local partners, leveraging our network of 1,400 talented professionals across 10+ countries. Together, we are committed to delivering innovative, data-driven solutions that empower our clients and foster professional growth within a dynamic and collaborative workplace.
We are on the lookout for a Quality Control Specialist to join our VIP Department .
Responsibilities:
- Monitor and evaluate the quality of communication between managers and players (email, messengers, phone)
- Ensure compliance of communication with established standards and regulations
- Prepare detailed reports on evaluations and identified issues
- Provide constructive feedback to VIP Managers and Support teams
- Participate in the development and updating of QA evaluation forms and procedures
- Collaborate with training and operations teams to improve service processes
- Support a high standard of customer experience across VIP segments (Super VIP, Pre-VIP, Loyalty)
Requirements
- Minimum of 1 year of experience in quality assurance or customer support, preferably in iGaming
- Knowledge of service quality metrics (CSAT, SLA, NPS) and basic practical experience applying them
- Ability to assess communication objectively and consistently
- Strong attention to detail and high standards for customer experience
- Confident user of Google Workspace and reporting/monitoring systems
- Basic understanding of CRM systems
- Fluent in Russian/English (mandatory)
- Ability to work in a dynamic environment with shifting priorities
Nice to Have:
- Experience working with VIP clients (casino, betting, or high-net-worth customers)
- Background in coaching or mentoring
- Knowledge of additional languages
Benefits
- Remote work opportunity
- Flexible working schedule
- Interesting product
- Learning opportunities
- Career growth prospects
