Quality Control Specialist

Overview

Quality Control Specialist Jobs in Birmingham, AL at Navigate Affordable Housing Partners Inc

Day Habilitation Program Main Function:

Manage the day-to-day operations of the Faith-Based Day Habilitation program; supervise a team of assistants providing direct service; work independently and use personal and professional discretion to implement new approaches and/or problem solving.

Duties and Responsibilities:

1. Manage Daily Operations:

· Consult with the Executive Director/Community Leader in setting, achieving and evaluating program objectives and goals.

· Know and carry out L’Arche policies and procedures. Develop and revise program policies and procedures and ensure Program Policy and Procedures Manual is up-to-date.

· Oversee daily billing and operations, including transportation issues, in keeping with agency policies and budget guidelines.

· Regularly review status of physical plant(s).

· Schedule assistants for Day Hab. Arrange, coordinate and personally provide coverage when necessary.

· Coordinate with family members/advocates and other Provider Agencies involved with assigned participants.

· Communicate regularly with Community Leader, Service Coordinators and the residential program and relevant clinical staff and participate in staff meetings.

· Learn the software OPWDD uses for case management, client tracking, billing, program planning, and information management (i.e. Foothold)

2. Supervise Assigned Assistants:

· Maintain the integrity of the mission and identity of the faith-based day rehabilitation program as a program with and through the L’Arche Community.

· Orient, train and evaluate assigned assistants in all relevant areas but including individual day habilitation plans, regulations, billing and compliance.

· Conduct regularly scheduled functional accompaniment.

· With Head of House, write initial evaluation period review and annual performance reviews.

· Document performance concerns and follow-up with disciplinary action if necessary.

3. Manage program expenses in keeping with budget guidelines. Assist in the development of an annual budget:

· Understand departmental budget and assist in its development.

· Review financial printouts and work with the Director to modify budget and/or expenses as needed.

· Evaluate the adequacy of funding to provide services as outlined in assigned participants’ Individual Day Hab Plans.

· Understand rate setting system and monthly spending in order to maximize rates/billing. Turn in monthly billing to Business Office and notify Business Office of any status changes which might impact billings and/or collections.

· Ensure that participant rights are protected with regard to their money and possessions.

· Promptly review assistant timesheets, expense reimbursement requests and other administrative paperwork for accuracy and submittal to the Office Manager.

· Provide appropriate documentation for billing to the Office Manager.

4. Develop and Implement Individualized Day Habilitation Plans:

· Coordinate assessments.

· Facilitate semi-annual and annual meetings.

· Listen to participants’ needs and wishes.

· Write and revise individual plans and goals according to OPWDD and L’Arche procedures.

· Maintain files of assigned participants.

· Oversee the official, confidential record developed and preserved on each enrolled participant in compliance with HIPAA regulations.

· Ensure the well-being and safety of participants.

5. Monitor Service Delivery:

· Maintain daily progress notes and monthly summaries.

· Check notes 7 days a week, twice a day.

· Identify untoward incidents; ensures proper incident notification; debriefs assistants; coordinates submission of required documentation. Participates in the agency-wide incident review process.

· Relate activities to the goals identified in participants’ individualized plans.

· Utilize proper forms and procedures for documentation.

· Work with ACCESSCNY to provide quarterly and annual reports.

6. Facilitate regulatory compliance; including the State’s audit/review process:

· Maintain current information regarding applicable regulations.

· Insure that medication, behavioral interventions and emergency safety procedures are developed and practiced. Monitor any medication, behavioral or evacuation drill logs. (Protective oversight).

· Train departmental staff regarding regulatory requirements including OSHA regulations.

· With the Executive Director, meet with and/or accompany state review/audit personnel whenever they visit to review Day Hab.

· Analyze any “Statements of Deficiency” and write required “Plans of Corrective Action” for this service area.

7. Foster Community Inclusion:

· Design activities to maximize community participation and integration of program participants with people who do not have disabilities.

· Research and utilize community resources.

· Support participants to use a variety of modes of transportation, including public transportation where appropriate.

8. Demonstrate Teamwork and Professionalism:

· Attend and participate in Coordinators’ meetings.

· Role model appropriate dress and behavior at work.

· Represent L’Arche positively to other agencies and the larger community.

· Participate in L’Arche work groups, L’Arche events and celebrations; fund raising, strategic planning and assistant formation activities.

9. Manage On-Call Responsibilities:

· Be available to respond to emergency situations as they arise.

Quality Assurance Main Function:

Facilitate an on-going regulatory compliance and quality improvement program.

Duties:

1. Compliance and Quality Improvement Audits

· Conduct regularly scheduled program audits.

· Conduct observations of various services to ensure regulatory compliance and adherence to quality standards.

· Review other systems (i.e. training, incident, personal allowance) as part of the internal audit process.

· Make recommendations to Administrative staff for program specific systemic improvements.

2. OPWDD and OMH Certification

· Assist with writing Plan Of Corrective Action (POCA) in the event of an audit Statement of Deficiencies.

· Monitor implementation of Plan Of Corrective Action as part of internal audit.

3. Training

· Organize applicable regulations and make them accessible to program staff as a resource. Act as a resource to program staff re: applicable regulations.

· Coordinate dissemination of new material to appropriate staff.

· Ensure staff completion of mandatory and annual training in conjunction with AccessCNY training staff and Assistant Director.

· In conjunction with the Assistant Director, develop and implement training modules in response to compliance issues and to identified staff and participant needs.

· Assist agency staff in understanding and effectively using the Foothold electronic documentation system.

4. Community and Teamwork

· Participate in Agency and community meetings, committees and task teams as identified by the Community Leader.

· In coordination with the Executive Director, update and maintain the L’Arche Syracuse website and Facebook page.

5. Other duties as assigned

Job Type: Full-time

Pay: $19.00 – $22.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off

Schedule:

8 hour shift
Holidays
Monday to Friday
On call
Weekends as needed

People with a criminal record are encouraged to apply

Ability to Commute:

Syracuse, NY 13204 (Required)

Ability to Relocate:

Syracuse, NY 13204: Relocate before starting work (Required)

Work Location: In person

Title: Quality Control Specialist

Company: Navigate Affordable Housing Partners Inc

Location: Birmingham, AL