Overview
Quality Control Specialist Jobs in West Palm Beach, FL at Gold Coast Federal Credit Union
WORKING FOR GOLD COAST
Are you looking for a career where “People Helping People” is a top priority? Gold Coast is an equal opportunity employer of choice. We welcome all qualified candidates who want to join a progressive, member-focused team! We offer an employee-friendly work environment, rich with opportunities for growth and advancement.
We are looking for enthusiastic team players to fill our open positions below.
Apply now
Working at Gold Coast
Gold Coast employs a participative management style that provides the overall concepts that foster continuous improvement in our organization. The member is at the center of all our business activities and provides the basis for our planning and process improvements. By involving employees, in the form of teams and task forces, we will target and bring about improvements from within our organization.
Benefits offered to meet your needs:
-
Credit union membership
-
Health, dental and vision insurance
-
Short and long-term disability insurance
-
401(k) plan
-
Paid time off: vacation, birthday, personal days, and sick leave
-
Tuition assistance
-
Employee assistance program
-
Recognition and awards
-
Credit union services at no charge: online bill paying, checking and more.
- Benefits may vary for part-time employees.
Gold Coast is a drug-free workplace (DFWP) and an equal opportunity employer (EOE).
Interested?
FILL OUT THE FORM TO APPLY.
Quality Control Specialist
Non-Exempt
The Quality Control Specialist plays a critical role in supporting the Credit Union’s commitment to accuracy, strong internal controls, member service excellence, and regulatory compliance. This position is responsible for reviewing operational processes, documentation, and transactions to ensure adherence to Credit Union policies, NCUA regulations, and industry best practices. The specialist helps mitigate risk, supports audit readiness, and promotes continuous improvement across all branches and departments.
Key Responsibilities
Conduct routine and targeted quality control reviews in operational areas, including but not limited to:
-
Teller transactions
-
Account opening, closing, and maintenance (e.g. signature cards and other supporting documents, credit reports, OFAC, Core system)
-
Certificate accounts opening and closing (Core system and supporting documents)
-
Cash handling procedures
-
Dormant Accounts
-
Aggregate monetary reports
-
Member Due Diligence (MDD) for new accounts
-
Change of address requests
-
Monetary Instruments
-
Life savings accounts
-
Monthly audit reports for all branches.
Identify errors, omissions, or discrepancies, and document findings with clarity and accuracy.
Adherence to GCFCU policies and procedures as well as state and federal rules and regulations such as BSA, Reg. CC, OFAC, TISA, Information Security, etc.
Regulatory & Policy Compliance
Ensure branch and back office operations are compliant with Credit Union policies and federal requirements. Review documentation for CIP/KYC accuracy, proper OFAC checks, and completeness of member files. Monitor for potential red flags related to fraud, suspicious activity, and transaction monitoring (FCRM) as a backup. Escalate non compliance issues to the appropriate supervisor/manager and support corrective action.
Reporting & Documentation
Prepare quality control reports with detailed findings, trends, and recommendations. Maintain organized records of all reviews for internal audits, external audits, and NCUA examinations. Track and verify completion of corrective action plans and follow up reviews.
Process Improvement & Risk Mitigation
Analyze review results to identify patterns, operational gaps, or emerging risks. Recommend process enhancements to strengthen internal controls and member experience. Assist with revising and updating procedures to align with regulatory changes and operational needs.
Required Skills & Qualifications
Strong knowledge of credit union operations, regulations, and member service standards. High attention to detail and ability to detect errors and inconsistencies. Strong analytical and critical thinking skills. Excellent written and verbal communication. Ability to work independently, handle multiple priorities, and meet deadlines. Strong ethical standards and sense of accountability.
Title: Quality Control Specialist
Company: Gold Coast Federal Credit Union
Location: West Palm Beach, FL
Category:
