Overview
Quality Control Specialist Jobs in Homestead, FL at Homestead Housing Authority
GENERAL SUMMARY:
The Quality Control Specialist is responsible for monitoring, reviewing, and improving the quality and accuracy of housing authority operations and services. This position conducts inspections, audits records and processes, identifies deficiencies, ensures compliance with applicable housing regulations and agency policies, and works with staff to implement corrective actions.
SUPERVISON:
Supervision is provided by the Office Coordinator and HCV Director
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Conduct routine quality control reviews of housing programs, property operations, tenant files, inspections, and administrative processes.
- Review documentation for accuracy, completeness, and compliance with Housing Authority policies and applicable federal, state, and local requirements.
- Monitor housing units and common areas to identify maintenance, health, safety, cleanliness, and property-condition issues.
- Perform file audits and quality assurance reviews of tenant eligibility, admissions, recertifications, rent calculations, inspections, work orders, and other program documentation.
- Identify errors, deficiencies, trends, and areas of operational risk.
- Prepare written reports documenting findings, recommendations, and required corrective actions.
- Follow up with departments and staff to ensure corrective actions are completed within established deadlines.
- Assist management in developing and implementing quality improvement procedures and internal controls.
- Monitor compliance with applicable HUD requirements, Housing Authority policies, procedures, and program standards.
- Maintain accurate and confidential records of audits, inspections, findings, and corrective actions.
- Assist with internal and external audits, monitoring visits, and regulatory reviews.
- Review complaints, incidents, and service issues to determine root causes and recommend appropriate solutions.
- Provide guidance and training staff regarding quality standards, documentation requirements, and agency procedures.
- Track performance indicators and prepare reports for management.
- Maintain current knowledge of HUD regulations, housing programs, inspection standards, and applicable agency policies.
- Perform other duties as assigned.
REQUIRED QUALIFICATIONS
- High school diploma or GED required; Certificates public administration, housing, business administration, social services, or a related field preferred.
- Experience in housing administration, property management, quality assurance, compliance, auditing, inspections, or a related field.
- Knowledge of public housing, Housing Choice Voucher programs, HUD requirements, or housing authority operations preferred.
- Strong attention to detail and ability to identify discrepancies and compliance issues.
- Excellent written and verbal communication skills.
- Ability to analyze records, policies, and procedures and make sound recommendations.
- Proficiency with Microsoft Office and computer-based recordkeeping systems.
- Ability to maintain confidentiality and handle sensitive tenant and agency information professionally.
- Ability to work independently while also collaborating effectively with staff and management.
PHYSICAL AND WORKING REQUIREMENTS
- Ability to work in an office environment and travel to Housing Authority properties as needed.
- Ability to conduct property inspections and walk through housing units and common areas.
- Ability to stand, walk, bend, climb stairs, and occasionally lift or carry materials as required.
- Must be able to communicate effectively with residents, staff, contractors, and community partners.
PERFORMANCE EXPECTATIONS
The Quality Control Specialist is expected to demonstrate accuracy, integrity, professionalism, confidentiality, accountability, and commitment to resident service. The position plays an important role in ensuring that Housing Authority programs and properties operate efficiently, consistently, and in compliance with applicable requirements.
Pay: $22.10 – $24.10 per hour
Benefits:
- 401(k)
- Dental insurance
Work Location: In person
Title: Quality Control Specialist
Company: Homestead Housing Authority
Location: Homestead, FL
Category:
