Overview
Quality Control Specialist Jobs in Las Vegas, NV at Nan McKay & Associates
JOB DESCRIPTION
POSITION: Quality Control Specialist SUPERVISOR: Team Supervisor
STATUS: Non-Exempt
SUMMARY: The position duties include a wide range of activities related to ensuring all assigned files are reviewed within the required timeframes.
SUPERVISION RECEIVED AND EXERCISED: Operates under the direct general supervision of the Quality Control Supervisor.
ESSENTIAL DUTIES AND RESPONSIBILITIES: The below statements are intended to describe the general nature and scope of work being performed by this position. This is not a complete listing of all responsibilities, duties and/or skills required. Other duties may be assigned.
o Complete 8 file reviews per day using assigned Nan McKay assessment tool. If 8 files per day cannot be completed due to other assignments, system access, or requirements to complete particular files (large families, involved expenses, etc) documentation is provided as to other assignments completed in the format requested by the QC Supervisor as part of weekly report requirements.
o Uses the Guide to QC and other wiki references to ensure maximum accuracy for citing errors and comments.
- Demonstrates a willingness to share information, ask questions and support the QC team to improve the QC tools and policies and procedures for the QC Team and with Operations. This also includes regularly attending the QC meeting with their assigned Operations team to help supervisors and housing specialist better understand the root causes for errors and strategies to avoid making those errors in the future. Is also open for questions from their team when the supervisor is not available.
- Uses procedures manual, policy documents, and other resources to perform a correct and effective review of each file.
- Updates file reviews and corrections tickets as needed per client audit responses.
- Reviews disputes to findings and escalates to project manager as needed for client review.
- Works with the training team to provide support as a mentor to new and ongoing housing specialists, provide example documents, errors and issues to use in training sessions, and brings questions and concerns to the forefront that need clarification or training to help ensure QC, Operations and Admissions staff have the tools and information needed to do accurate file reviews.
- Creates weekly report in an accurate format as requested and updated by the QC Supervisor and delivers the report timely each week.
- Responds to push back from the specialist in a timely fashion. Ensures that all pushback is resolved before PHA reviews the file. Keeps an open mind regarding the specialist’s point of view but makes their determination based on the facts at the time they initially reviewed the file.
DESIRED QUALIFICATIONS: Education equivalent to a four-year degree from a regionally accredited institution in Public Administration, Social Science or a closely related field is preferred. Having a minimum of two years of progressively responsible work experience for a public agency, or related work in the social service or community service field preferred. Alternatively, a two-year degree with four years of experience will satisfy the qualifications.
Shall have knowledge of HUD/PHA regulations and the HCV program or be a fast learner. Needs to possess good mathematic/quantitative problem solving skills and have the ability to analyze complicated issues. Must be able to communicate effectively both orally and in writing. Should be a detail oriented person who can stay focused for extended periods of time. Must possess strong computer and organizational skills required to prioritize tasks and demands and consistently deliver work product on time.
Job Type: Full-time
Pay: From $17.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Referral program
- Retirement plan
- Vision insurance
Application Question(s):
- Are you or a member of your family currently a Housing Choice Voucher or Public Housing Participant?
- Do you have any friends or relatives who work for Nan McKay and Associates, Inc? If yes, please disclose the name of the friend and/or relative? If no, please put NO in the text field.
Education:
- Associate (Preferred)
Experience:
- Auditing: 1 year (Preferred)
- Data entry: 1 year (Preferred)
Language:
- Spanish (Preferred)
- Haitian Creole (Preferred)
Work Location: Remote
Title: Quality Control Specialist
Company: Nan McKay & Associates
Location: Las Vegas, NV
Category:
