Overview
Quality Control Specialist – Fintech Jobs in Tangerang, Banten, Indonesia at PT Abadi Sejahtera Finansindo (Singa Fintech)
Title: Quality Control Specialist – Fintech
Company: PT Abadi Sejahtera Finansindo (Singa Fintech)
Location: Tangerang, Banten, Indonesia
Job Descriptions
- Monitor and review operational workflows, customer transactions, and internal records to ensure accuracy and compliance with company policies and regulatory standards.
- Conduct regular quality checks on documentation, data entries, and customer onboarding processes.
- Collaborate with Risk and Compliance teams to identify potential gaps or process deviations and recommend corrective actions.
- Prepare and maintain detailed QC reports, error logs, and process audits for internal review and external audit requirements.
- Implement quality control best practices and continuously improve QC procedures and checklists.
- Train or support operational teams on quality standards and ensure adherence to updated SOPs.
- Support system testing and UAT (User Acceptance Testing) to ensure data and logic integrity.
- Stay updated with the latest industry regulations (e.g., OJK, ISO, AML/KYC guidelines) relevant to operational controls.
Qualificatio
- nMinimum 3 years of experience in a Quality Control, Operational Risk, or Compliance role within the Fintech or Financial Services industry
- .Strong understanding of fintech operational flows such as loan processing, e-wallet transactions, customer verification (KYC), or payment gateways
- .Excellent attention to detail and analytical thinking skills
- .Familiarity with QC tools, data validation methods, or workflow audit systems
- .Proficient in Microsoft Excel or Google Sheets; experience with CRM or ticketing tools is a plus
- .Strong communication skills and the ability to work cross-functionally
- .Basic English communication skills
- .Able to work in a fast-paced and regulated environment
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