Overview
Quality Control Specialist – Fintech Jobs in Tangerang, Banten, Indonesia at PT Abadi Sejahtera Finansindo (Singa Fintech)
Title: Quality Control Specialist – Fintech
Company: PT Abadi Sejahtera Finansindo (Singa Fintech)
Location: Tangerang, Banten, Indonesia
Key Responsibilities
- Conduct regular quality audits on collection activities, including calls, chats, emails, and system documentation.
- Assess agent and vendor performance against internal SOPs and applicable regulatory standards (OJK / AFPI).
- Identify compliance gaps, data inconsistencies, and process deviations within collection operations.
- Classify audit findings into minor and major issues, evaluating potential operational and regulatory risks.
- Prepare and present structured QC reports highlighting quality trends, error rates, and recurring issues.
- Deliver objective, constructive, and data-driven feedback to agents, supervisors, and key stakeholders.
- Partner with Training, Compliance, and Collection teams to support corrective actions and continuous improvement initiatives.
- Track follow-up actions and ensure timely closure of audit findings.
- Recommend enhancements to processes, SOPs, and internal controls to strengthen collection quality.
- Uphold data confidentiality and ethical collection standards at all times.
Qualifications
- Minimum 2 years of experience in Collection, Quality Control, Risk, or Compliance (fintech / BNPL experience preferred).
- Hands-on experience in collection audits, reporting, and process improvement initiatives.
