Overview
Quality Control Specialist Supervisor Jobs in Wilmington, USA at Sompo
Role Overview
Quality Control Specialist Supervisor in the Crop Insurance Quality Control & Compliance team. This role performs compliance functions as defined in the Standard Re-Insurance Agreement (SRA), overseeing review processes and providing leadership to direct and indirect staff.
Location
This position may be based remotely; if located near the Lubbock, TX office it is expected to work in a hybrid capacity.
Responsibilities
- Supervise approval and processing of compliance reviews (APH Reviews, Claim Reviews, other internal reviews), analyzing completed reviews and supporting documentation to determine completion pursuant to RMA rules and guidelines.
- Provide consultation and expert advice on RMA rules, guidelines, and Agri Sompo systems to adjusters and quality control personnel.
- Approve and process compliance reviews by evaluating documents from insureds, supporting policy documentation, and field reviews to confirm compliance.
- Analyze and recommend adjustments to quality control review documentation for accuracy, reasonableness, and conformity to RMA policies.
- Ensure accurate and timely processing of Quality Control Reviews to expedite claim processing by developing prioritization systems and researching each review to decide status and next steps.
Additional Duties
- Provide training to compliance staff, underwriters, and claims processors on internal review processes.
- Assist in managing all compliance-related reviews and developing/revising policies for the Quality Control department.
- Provide regular reports to National Compliance managers and review supervisors.
- Collaborate with IT to test fixes and enhancements related to Quality Control processes.
- Deliver strong customer service to internal and external customers.
- Support Quality Control Supervisors by assigning/reassigning compliance reviews to Field Compliance Reviewers as needed.
- Oversee staffing activities—hiring, training, performance management, promotions, corrective actions, terminations as applicable.
- Perform other duties as assigned.
Qualifications
- Associate’s degree in Agriculture or related field (preferred).
- 2–3 years of experience with Multi‑Peril Crop Insurance in claims auditing or underwriting (preferred).
- Excellent interpersonal, oral, and written communication skills.
- Proficiency with Microsoft Office Suite and PDF programs; strong attention to detail.
- Ability to manage multiple assignments and coordinate several projects with changing priorities.
- Capability to work both autonomously and effectively in a team environment.
Benefits
- Competitive compensation with performance‑based incentive awards.
- Base salary and incentives tied to company and individual performance.
- Health insurance options:
Traditional PPO and Consumer‑Driven HDHP with Health Savings Account. - Pharmacy, dental, vision, and dependent care flexible spending accounts.
- Life & AD&D, Disability, 401(k) plan with employer contributions.
- Paid time off, holidays, parental leave, adoption assistance.
- Employee Assistance Program, commuter benefits, tuition reimbursement.
Physical Requirements & Work Conditions
- Work in a standard office environment with moderate noise levels.
- Primarily sedentary; occasional lifting of up to 10 pounds.
- Travel up to 10% of the time.
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Title: Quality Control Specialist Supervisor
Company: Sompo
Location: Wilmington, USA
Category:
