Overview
Quality Coordinator Jobs in Sheffield, England, UK at Priority Recruitment
Quality Coordinator
Qualifications, skills, and all relevant experience needed for this role can be found in the full description below.
Location:
Sheffield, UK
Salary: £24,500 per annum
Job Type: Full-Time, Permanent
Shift and
Schedule:
Monday to Friday, between 8:00 am – 6:00 pm
We are excited to offer an opportunity for a Quality Coordinator to join a well-established organisation in Sheffield.
This role is ideal for someone passionate about coaching, compliance, and improving call centre performance. You will play a key role in ensuring high-quality customer interactions, monitoring call handling, and supporting the development of team members.
What’s in it for you?
Competitive salary
of £24,500 per year
Full training and ongoing
career development
Hybrid working options (performance-dependent)
Company pension scheme and life assurance plan
On-site parking and daily refreshments
Key Responsibilities
as a Quality Coordinator:
Monitor call quality and provide coaching to improve performance
Conduct 1-2-1 feedback sessions to highlight strengths and areas for improvement
Assist in managing team KPIs, focusing on quality, call time, and collection outcomes
Ensure call agents adhere to regulatory standards and compliance guidelines
Support training for new and existing team members to build capability
Contribute to data quality improvements within internal systems
Assist with client collaborations and internal/external audits
Successful Applicant:
Previous experience in a
quality assurance
, coaching, or training role within a call centre
Regulatory background in a compliance-driven environment
Strong IT skills with the ability to adapt to new systems
Excellent
problem-solving
and analytical abilities
Clear and confident written and verbal
communication skills
Ability to work flexibly between 8:00 am – 6:00 pm, Monday to Friday All successful applicants will be required to complete background checks, including DBS/CCJ verification.
This is a fantastic opportunity to make an impact in a growing organisation and support a high-performing team.
Apply now
– we’d love to hear from you
Title: Quality Coordinator
Company: Priority Recruitment
Location: Sheffield, England, UK
Category: Quality Assurance – QA/QC (Quality Technician/ Inspector, Quality Control / Manager, QA Specialist / Manager, Quality Engineering)
