Overview
Quality Coordinator | Leisure Cluster Jobs in Bel Ombre, Savanne, Mauritius at ER Hospitality
Title: Quality Coordinator | Leisure Cluster
Company: ER Hospitality
Location: Bel Ombre, Savanne, Mauritius
Overview of the Role
Assist Quality Specialist – Domaine de Bel Ombre & Leisure in the implementation, maintenance, adherence, and training of Quality & Food Safety/Hygiene Standards across the Chamarel & Bel Ombre business units – including Le Chamarel Restaurant, Bel Ombre Nature Reserve, Bel Ombre Heliport, World of Seashells and the 7 Coloured Earth. This position will be based in Chamarel & Bel Ombre.
Key Responsibilities
1 – Capability
- Motivate Team Members to create a customer service culture.
- Conduct training in line with Quality and Food Safety/Hygiene.
- Play an active role in the Quality team.
- Keep Superior informed about all unusual matters concerning any plans affecting his/her area (SOPs, corrective & improvement measures, etc).
2 – Customer
- Establish and maintain employee relationships.
- Work closely with HODs for all quality and Food Safety/Hygiene related matters.
3 – Finance
- Implement procedures to ensure a culture of waste management and cost management.
4 – Process
- Maintain the Quality, Food Hygiene & Sustainable Development culture and system.
- Coordinate the implementation of Standards and ensuring adherence to these standards at all times.
- Identify needs for creating & updating SOPs with HODs.
- Ensure that Departmental Standard Operating Procedures (SOPs) are properly documented, in accordance with established documentation structure.
- Carry out quality checks of guest related documents.
- Conduct Internal Quality Standards & Food Safety/Hygiene Audits, and regular Quality Checks and come up with audit reports.
- Conduct physical inspections on site, reports non-conformances and ensure corrective actions are taken.
- Assist the Quality Specialist to prepare and coordinate all external Quality & Food Safety Audits.
- Track and communicate guest feedback to HODs (CSI, Quality Audits & Checks, Social Medias, Guest Complaints, DM Reports, etc..).
- Follow up on Corrective Action and closure of non-conformities with Management Teams.
- Develop and deliver training to team-members on Quality Standards and Food Management System related topics.
- Suggest and initiate improvement initiatives relating to Quality and Food Management System.
5 – Sustainability & Compliance
- Comply with all the sustainability commitments and practices implemented within business units.
- Notify the Sustainable Development Department of any matters that may pose any impact to the environment and society.
Ideal Candidate Profile
- Diploma or Degree in Tourism and Hospitality Management and/or Food Science and/or Quality Management or a similar field.
- Fluent in French and English, both written and spoken.
- Computer literate (Words, Excel, PowerPoint).
- Good knowledge of Quality terms and concepts.
- Knowledge of Food act and International Food safety Guidelines.
- Having an eye for details in services standards.
- Show leadership abilities to drive projects.
- Dynamic & flexible.
- Ability to work independently and meeting deadlines.
- Assertive and Good communication skills both oral & written.
What’s in it for you?
- Medical Insurance – Benefit from medical coverage, for you and your dependent(s), with 50% company contribution.
- 24Hrs Personal Accident Cover – Up to Rs 100,000 cover for accidents, 24/7.
- Pension Scheme – Enjoy a pension plan with company contributions for your future.
- Company Doctor Services – Free on-site medical consultations for your health needs.
- Performance Bonus – Earn a bonus for your hard work.
- Exclusive Employee Discounts – Benefit from a wide range of discounts with MyExperience Mobile App.
- Wedding & Newborn Gifts – Celebrate major life events with special company gifts.
- Instant Leave Benefits – Earn 1 annual and 1 sick leave monthly from day one.
- Birthday Leave – Celebrate your Birthday with 1 additional day on top of your entitled local leave.
- Career Growth & Internal Mobility – Find diverse career and internal mobility options within our various clusters.
- Learning & Development – Grow with training and development opportunities through our Training Academy.
