Overview
Quality Customer Engineer Jobs in Apodaca, Nuevo León, Mexico at OESL-Automotive
Title: Quality Customer Engineer
Company: OESL-Automotive
Location: Apodaca, Nuevo León, Mexico
Job Description
The Quality Customer Engineer acts as the primary quality interface between the company and its customers, ensuring product quality performance meets customer expectations. This role manages customer concerns, drives root cause analysis, and implements corrective actions to improve product and process quality while maintaining strong customer relationships.
Responsibilities
Customer Quality Management
Serve as the main point of contact for customer quality issues and complaints.
Manage customer claims, ensuring timely response and resolution.
Lead communication with customers regarding quality performance and improvement actions.
Monitor customer satisfaction and quality KPIs (e.g., PPM, complaint rates).
Problem Solving & Root Cause Analysis
Lead or coordinate root cause analysis using methodologies such as 8D, 5 Whys, Ishikawa (Fishbone).
Ensure implementation and validation of corrective and preventive actions (CAPA).
Track effectiveness of actions and ensure closure in line with customer expectations.
Quality Assurance & Compliance
Ensure compliance with customer-specific requirements and quality standards (e.g., IATF 16949, ISO 9001).
Support audits (customer audits, internal audits, process audits).
Maintain proper documentation and reporting related to customer quality topics.
Cross-functional Collaboration
Work closely with production, engineering, logistics, and supplier quality teams.
Escalate critical issues and support containment actions.
Contribute to continuous improvement initiatives across processes.
Performance Monitoring & Reporting
Analyze quality data and trends to identify recurring issues.
Prepare and present quality performance reports to internal stakeholders and customers.
Support KPI reviews and action planning.
Qualifications
Education & Experience
Bachelor’s degree in Engineering (Quality, Industrial, Mechanical, or related field).
3–5+ years of experience in quality management, preferably in a manufacturing environment.
Experience dealing directly with customers in a quality-related role.
Strong knowledge of quality tools (8D, FMEA, Control Plan, SPC).
Experience with problem-solving methodologies and root cause analysis.
Familiarity with quality management systems (QMS).
Understanding of industry standards (e.g., IATF 16949, ISO 9001).
Knowledge of manufacturing processes and quality assurance practices.
Customer-specific requirements (especially in automotive or industrial sectors) are a plus.
